Know Before You Go

Las Vegas, the Entertainment Capital of the World, offers dazzling shows, famous casinos, world-renowned dining, and luxury shopping Beyond the Strip, you can explore unique museums and the beauty of the Nevada desert.

Our conference location, Wynn Resorts, holds more Forbes Five-Star Awards than any independent hotel company worldwide, making every visit a once-in-a-lifetime experience.

The Harry Reid International Airport is only 2 miles from the famous Las Vegas Boulevard and 3 miles from the Wynn.

Directions from Harry Reid to Wynn Las Vegas

Getting around Las Vegas: Monorail, Vegas Loop, rideshare info and more

The event Registration and Information Desk is located in the Convention Lounge [map] at the Wynn.

Sunday, March 23, 2:00pm – 6:00pm PT
Monday, March 24, 7:00am – 7:00pm PT
Tuesday, March 25, 7:00am – 6:00pm PT
Wednesday, March 26, 7:00am – 5:30pm PT

Go here if you have any questions specific to the Wynn.

Our conference embraces a business casual dress code. The resort is large — you will get your steps in! — so we strongly encourage comfortable walking shoes.

Complimentary wireless internet access will be available at the Wynn during your stay. You will receive instructions for connecting to the Wi-Fi network during check-in.

Our mobile app for iOS and Android contains everything you will need to know, including the conference schedule and room locations. You can also connect with fellow attendees and business partners, as well as build your personal agenda. We recommend downloading the app before arrival.

Where to download the conference app: Apple / Android

Or, search for “Medallia Experience” in the app store.

Explore sponsor booths, see live demos, test the McLaren F1 simulator, enjoy great food, and more. The ultimate space for hands-on innovation and inspiration!

This exhibit hall will be accessible during the following hours (closed during keynotes & breakouts)

• Monday, March 24 from 5:00pm – 7:00 pm PT
• Tuesday, March 25  from 7:30am – 4:00pm PT
• Wednesday, March 26 from 7:30am – 3:45pm PT

Meet Our Exhibitors
Meet the game-changing partners powering the future of CX and EX. Stop by their booths to explore innovative solutions and unlock new possibilities for your programs.

Explore Medallia Products
Connect with experts, discover new solutions, and find the right tools to drive your business forward.

McLaren F1 Escape Simulator
Get in the driver’s seat and feel the thrill of F1 racing with a full-motion cockpit, force feedback steering, and pro pedals.

Personalize Your Lanyard
Express yourself with custom pins that show off your personality—grab yours before they’re gone!

Visit the Medallia Market
Shop exclusive Medallia swag and grab travel essentials you need (or forgot) for your Vegas adventure!

Take your organization to the next level with personalized guidance from Medallia’s experts!
Tackle your most pressing challenges and uncover opportunities to elevate your program through dedicated one-on-one sessions with our advisors and strategists.

Schedule a 30-minute meeting with these Medallia specialists:

• Customer Experience Advisors (CXAs)
• Employee Experience Advisors (EXAs)
• Product Managers
• Medallia Strategy Analytics Team
• Text Analytics Team
• Market Research Team
• Business Value Realization Team

…And more! Book your session through this site, which displays the bios and availability of each expert. Meetings will take place on March 25 and 26 and are offered on a first-come, first-served basis — don’t miss out!

Experience ’25 is more than just educational content — it’s a prime networking opportunity! Explore our receptions, Birds of a Feather, Raise the Bar for Social Impact luncheon, live music at the Beer & Wine Garden by The Voice contestant Dave Fenley, and celebrate at the closing party where you can establish and deepen valuable connections with your colleagues.

Start your day at the Ipsos Jet Lag Lounge. This is a relaxed networking session designed for attendees with programs spanning multiple geographies. Meet experience professionals on your time zone and ease into Experience Las Vegas with coffee, tea, pastries, and good company.

When: March 25 from 6:30 AM – 8:30 AM PT
Where: Fluerie

We’d love to see your experience unfold! Tag us with #MedalliaExperience to stay connected—and follow us on social for live updates, shoutouts, and all the fun along the way!

LinkedIn | Instagram | X (Twitter) | Facebook

Medallia’s Partner Summit at Experience is an invite-only event for Medallia Partners on March 24. We will start at 11:30am PT with a networking lunch and then dive into partner-specific content from 1:00–4:30pm PT.

Note: Stop by the event Registration desk to check in on March 24 before Partner Summit — you’ll need your conference badge to enter Partner Summit.

If you have questions about Partner Summit, reach out to partnermarketing@medallia.com

On Monday, March 24, join the Medallia User Group (MUG) community as we network and discuss best practices and tips and tricks with peer CX/EX practitioners.

MUG Day Agenda (tentative)

10:00 – Kick-Off / Welcome
10:30 – Networking Event: Grouped by 2025 areas of focus
12:00 – Lunch
1:00 – Main Session
1:30 – Panelist Sessions: (1) TA Best Practices (2) Driving Program Engagement (3) Closing the Loop: Inner Loop
2:30 – Panelist Sessions: (4) Customer Care – Contact Center (5) Omni-Channel Journey Mapping (6) Igniting CX/EX Culture
3:20 – Networking Break
3:50 – Industry-Specific Panelist Sessions: (7) Retail (8) Financial Services (9) B2B
4:40 – Closing Ceremony
5:00 – Welcome Reception for Medallia Experience 2025

*You must register to attend the event and be a current Medallia customer.

We are dedicated to promoting community wellness and taking all necessary measures to ensure a safe and hazard-free environment for everyone involved, including Experience ‘25 staff, hotel staff, our attendees, and their respective families and local communities.

The Wynn and Encore Las Vegas have established health and safety protocols recognized as the gold standard and emulated throughout the hospitality industry.

With so much to explore, it’s easy to get caught up in the excitement! Here are a few tips to keep you feeling your best:

• Stay hydrated
• Wear comfy shoes
• Keep that lip balm handy
• Take those well-deserved breaks to recharge and refuel
• Bring a sweater or light jacket for the conference center—it can get chilly inside.
• For outdoor activities, don’t forget a warmer jacket—Vegas weather can be unpredictable! Our Tuesday night reception will be outdoors at the Event Pavilion, and the Closing Reception on Wednesday is at Encore Beach Club. If the rain decides to join us, we’ve got a backup indoor location ready to go!
• Save some energy for Tuesday’s Beer & Wine Garden Party with live music from Dave Fenley, and the epic Wednesday night finale!
• Soak up all the knowledge, connect with your amazing peers, and have a blast!

Medallia is proud to do our part in the climate crisis by committing to become net-zero by 2040. At Experience, we’re excited to collaborate with our attendees to reduce our footprint on site. An overarching theme in Medallia’s sustainability strategy is reduce, reuse, and recycle.

Whenever possible, please consider:

• Using the reusable swag we’ll provide at the conference
• Reducing food waste by composting perishables and recycling eligible packaging
• Recycling paper such as fliers and printed agendas
• Reducing your water usage when showering
• Drinking tap water instead of bottled water
• Unplugging your electronics when not in use
• Reusing your personalized lanyard and pins for the next Experience!

If you have additional ideas on how to work together to reduce our footprint at Experience or want to learn more about our sustainability strategy, please join us at the “Raising the Bar for Social Impact” luncheon on Tuesday, March 25 at noon! We’d love to hear from you.