FAQ
MARCH 24–26, 2025
WYNN LAS VEGAS
Experience defies typical conferences by prioritizing sessions hosted by the Medallia community. Join customers honored to share their stories with peers.
GENERAL
INFORMATION
When and where is Experience ‘25?
The in-person event will take place at the Wynn Las Vegas on March 24–26, 2025.
- March 24: Pre-conference
- March 25 & 26: Experience ‘25
Wynn Las Vegas is located at 3131 S Las Vegas Blvd, Las Vegas, NV 89109.
REGISTRATION
What’s the cost to attend Experience ‘25?
This is your chance to join a community of exceptional experience professionals. Save big by registering for Experience ‘25 early with our discounted pricing. Pricing per person ($USD)
- $995 Early Bird through Oct 31, 2024
- $1295 Discount through Jan 31, 2025
- $1495 Standard through March 26, 2025
How can I register for Experience ‘25?
Head to the official registration page and follow the instructions to secure your spot.
What is included in the registration fee?
The registration fee covers access to all conference main stage sessions, breakout sessions, networking events, and meals as specified in the program.
Is there a group discount?
Group discounts are available for groups of 4 or more. Please reach out to your Medallia Account Executive for more information on group discounts. For details on special rates for U.S. government employees, please email government@medallia.com to get more information. See Terms of Service.
Can I transfer my registration to someone else if I can't attend?
Yes, you can transfer your registration to another person. Please contact our registration team at experience@medallia.com to initiate the transfer.
Is pre-conference training available?
Yes! We are offering different pre-conference training sessions that you can add to your registration. There are two different training sessions taking place in the morning, and three in the afternoon on Monday, March 24. In addition to those training sessions, we are also offering Admin Certification, which also takes place on Monday, March 24. Please note that space is extremely limited, so you will want to sign up for training soon!
What payment methods are accepted for registration?
We accept payments through major credit cards and online payment platforms. Details are provided during the registration process.
What is the conference's cancellation policy?
Registration cancellations received by January 31, 2025 will be refunded, with a $100 (USD) processing fee. We regret that no refunds will be made after January 31, 2025. To cancel your registration, please log in to your registration profile.
Can I become a sponsor at Medallia Experience ‘25?
Yes! Medallia has a world-class ecosystem of partners that are sponsoring Experience. Reach out to experiencesponsors@medallia.com to get more information.
Do you have a justification letter that I can use to submit to my manager to get approval to attend Experience ‘25?
Yes, please find the justification letter template here.
ACCOMMODATIONS
Does the conference offer hotel recommendations?
Yes, we have secured a limited number of hotel rooms at the Wynn Las Vegas at a group rate of $309 + resort fees and taxes. Details and booking instructions will be shared in the conference confirmation email.
Can I extend my stay with the group rate?
You are able to request additional room nights at the Wynn up to 3 days prior to and after the event, but please note all requests are based on availability of the hotel. Contact experience@medallia.com to inquire.
SESSIONS & AGENDA
Where can I find the conference schedule?
Our agenda-at-a-glance is available on the main Experience page. The detailed full agenda will be released in January.
Can I customize my conference agenda and choose which sessions to attend?
Yes, you can personalize your conference agenda when the agenda builder launches in early December. Simply select the sessions you wish to attend from the available options.
Are there networking opportunities at the conference?
Absolutely! We have planned various networking breaks, receptions, and interactive sessions to facilitate networking and connections among attendees.
Will there be a virtual option for attendees who can't attend in person?
While this conference is primarily in-person, we understand that circumstances may vary. The Experience ‘25 opening keynote will be livestreamed. Sessions will also be available post-event.
Will there be a conference app?
Yes! A couple weeks prior to the event, all registrants will receive an email inviting them to download the Medallia Experience ‘25 app.
COVID-19
SAFETY
What safety measures are in place due to COVID-19?
The safety of our attendees is a top priority. We will be following local health guidelines, implementing social distancing, providing sanitization stations, and requiring masks in accordance with current recommendations.
