OVERVIEW
MARCH 24–26, 2025
WYNN LAS VEGAS
Experience`25 Overview
All sessions will be searchable by topic, industry, and level of expertise to ensure you can build an agenda to meet your personal goals. Session types will include:
Industry workshops that include collaborative exercises and discussions with your industry peers, facilitated by Medallia thought leaders and advisors.
Success stories from top brands who will leave you inspired, energized, and empowered to drive greater impact in your own role.
Roundtable discussions that will cover thought-provoking topics impacting the experience industry and shaping its future.
Expert panels that will share best practices and advice to advance your strategies and achieve greater success.
Product demonstrations that provide a comprehensive look at Medallia’s newest features and key capabilities.
Customer Experience
To be the best, you have to learn from the best. Hear from thought leaders and expert practitioners from some of the most exceptional brands who demonstrate CX excellence and deliver on their brand promise. They’ll leave you excited about the future of experience management, and provide guidance on how to best leverage AI to expedite program success.
Contact Center Operations
Your contact center is a unique and complex part of your customer experience, and holds a lot of power in the make-or-break of satisfaction. Discover how contact center experts and technology leaders at the world’s most exceptional brands are transforming the contact center experience and make it a critical focus in their CX strategy. You’ll also hear advice on how to boost contact center KPIs, drive agent engagement, and leverage AI-powered solutions.
Employee Experience
Are you ready to fully activate your organization’s most powerful resource? Hear from thought leaders and HR experts from exceptional brands who are leading the way into the future of work while achieving real results in employee engagement, retention, and overall business outcomes. You’ll also learn how best to integrate your EX and CX strategies to achieve greater success in delivering on your brand promise.
Research & Brand Insights
Your competition is fierce, and market dynamics are changing faster than ever. Don’t miss the opportunity to hear from industry experts and thought leaders on how deep market and competitive insights can advance your customer acquisition and experience strategies and strengthen your brand.
