A metric that quantifies the online customer experience at scale to identify and prioritize the most urgent experience issues impacting conversions and engagement. Medallia’s DXS® measures the overall digital experience of a website or app on a scale of 0-10, with 10 reflecting a seamless, friction-free experience. DXS® is calculated through five pillars of digital experience: engagement, frustration, navigation, technical, and form experiences.
Why Medallia
Why Medallia
Learn how partnering with us can transform your business — for both customers and employees.
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Platform
Medallia Platform
Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture
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Run complex, global programs with self-service
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