This is the amount of time (in seconds, minutes, hours, etc.) that customers spend talking to a contact center agent, on average. Unlike average handle time, this does not include any time the customer may spend waiting on hold.
Why Medallia
Why Medallia
Learn how partnering with us can transform your business — for both customers and employees.
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Medallia Platform
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Comprehensive Feedback Capture
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Run complex, global programs with self-service
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