How a leading insurance company drives employee engagement with a continuous listening strategy

A multinational insurance company has been helping customers innovate in uncertain environments for more than 100 years. With local operations in 30 countries, listening to employees to harness knowledge and recognize performance is crucial.

Legacy tools only surveyed employees once a year and required vendor analysis before briefing executives months later. Everything was lumped into one survey, discouraging responses and taking too long to analyze. The employee experience team wanted a partner that could work with them to modernize their process, with the objective being an effective and sustainable continuous listening program that was faster and easier for both employees and leaders.

Read the case study and find out how this leading insurer launched a Voice of the Employee program, powered by Medallia, to get the pulse of employees during key parts of their journey, giving people leaders a continuous and up-to-date view of corporate culture, employees’ sense of belonging, and emerging concerns.