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Webinar Recording

Beyond Customer Centricity: What Pharma can Learn from Retail

As COVID-19 has vaulted the life sciences industry years forward in innovation within a matter of weeks, it also opened the door to new possibilities never imagined before. Join Rich Schwartz and Zach Hamilton as they discuss how digital is transforming the customer experience and how life sciences can apply learnings from the retail industry to continue to innovate, adapt, and build a patient-centric organization.

Rich Schwartz, Head of Life Sciences Experience, Medallia

Zack Hamilton, Solutions Principal, Retail Experience, Medallia

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Related Resources

Brochure

Employee Activation
Employees are the face of the organization and hold the key to the ideas and innovations that can elevate the business. The right listening program not only surfaces areas that need to be improved; it can reveal root causes, as…

Webinar Recording

Boosting CX Impact through Personalization ft. Walgreens & Fred Reichheld
Personalization has quickly risen as a top priority for brands as they work to increase engagement, trust, and customer loyalty — driving an emotional connection and true differentiation in a vastly competitive marketplace. Watch this exciting meeting of the minds…

Report

The 2024 State of CX Personalization Report
In 2024, CX practitioners are making personalization their top priority. Medallia Market Research and Customer Experience Professionals Association (CXPA) recently partnered to better understand exactly how CX professionals across the globe are thinking about applying personalization in their organizations. This…

Guide

Your Official Guide to Personalizing Customer Experiences
Personalizing experiences has quickly risen as a top priority for organizations to increase customer loyalty and retention. Achieving this, however, remains a challenge. In fact, only 24% of CX practitioners rate their efforts as highly personalized. Much of the challenge…