Describes the attributes or properties of an experience. This type of data is subjective and may be challenging to analyze manually without automation. Examples include session replays, direct customer feedback, user testing, and anything else that involves deep, direct insights into customer sentiment and motivation.
Why Medallia
Why Medallia
Learn how partnering with us can transform your business — for both customers and employees.
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Enterprise-Grade Platform
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Platform
Medallia Platform
Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture
Collect every signal for more meaningful data
Administration
Run complex, global programs with self-service
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AI & Analytics
Uncover essential insights from every interaction
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