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< Blog

AI

December 12, 2024

Customer Experience

From Buzzwords to Benefits: Level Up Your AI-Powered Customer Experience
Medallia’s industry experts share examples of how successful brands are upgrading their customer experiences by thoughtfully implementing artificial intelligence.

October 28, 2024

Solution Spotlight

What Is Responsible AI?
Discover the principles and ethical frameworks of responsible AI — and how Medallia governs its AI technology.

October 22, 2024

Customer Experience

Using AI in Customer Experience: What You Need to Know About Enhancing CX
Here’s why you should use AI in customer experience, the benefits of artificial intelligence in CX, and what the future…

June 11, 2024

Customer Experience

Winning Personalization Examples for a Better Customer Experience
Add these personalization examples to your playbook to improve customer experiences, drive customer loyalty, and accelerate financial outcomes for your…

May 30, 2024

Customer Experience

What Is Personalization? Meaning Defined
Here we explore what personalization means — for customers and businesses.  Personalization is a top priority for companies across industries,…

April 26, 2024

Market Research

Top 18 Consumer Trends Impacting Customer Experience in 2024
The top consumer trends impacting customer experience in 2024 are being shaped by inflation, digital channels, and evolving lifestyles. What…

March 27, 2024

Customer Experience

New Trends in CX and AI: What We Learned from Experience ’24
Discover the top CX and AI use cases, benefits, and best practices, according to the latest research and top CX…

March 20, 2024

Customer Experience

Digital Customer Experience Trends to Watch in 2024
What consumers think, how they behave online, and how they make shopping decisions are constantly evolving. That’s especially true in…

January 14, 2020

Customer Experience

Beating Post-Holiday Customer Fatigue: It’s Time to Get Personal
As another holiday shopping season fades into their rearview mirrors, successful retailers recognize how crucial it is to maintain momentum…