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< Blog

Eric Stoessel

As Medallia's VP of Communications, Eric leads all content initiatives that showcase Medallia’s deep expertise and passion for customer and employee experience.

November 19, 2024

Employee Experience

The Impact of Employee Engagement on Brand Identity: Q&A with Denise Lee Yohn

Explore insights from brand leadership expert Denise Lee Yohn on how employee engagement and culture…

March 27, 2024

Customer Experience

New Trends in CX and AI: What We Learned from Experience ’24

Discover the top CX and AI use cases, benefits, and best practices, according to the…

February 9, 2024

Customer Experience

Recapping Experience 24: AI, personalization, and overcoming the impossible

That’s a wrap! More than 1,500 experience leaders and practitioners joined Medallia at the Wynn…

September 28, 2022

Customer Experience

Introducing EXP Now

EXP Now will deliver high-quality and engaging video content to help organizations create better experiences…

June 17, 2022

Medallia Culture

Close to Home: Helping Ukrainian Refugees and the View from Poland

Marta Kin, Medallia VP of International Marketing, shares her perspective from nearby Warsaw, Poland in…

April 12, 2021

Customer Experience

How to Deliver a Seamless Omnichannel Experience in a Digital-First World

A seamless omnichannel experience can deliver fast, frictionless and human experiences across all channels. (EDITOR’S…

March 26, 2021

Customer Experience

Medallia Experience 21: Giving Voice to the Silent and Bringing all Parts of Experience Together

At Medallia Experience 21, Medallia CEO Leslie Stretch, top global brands, and thought leaders talked…