Text Analytics

Empower employees to focus on the parts of their job that require empathy, emotional intelligence, and in-depth analysis instead of…

Looking for a text analytics solution? Here’s what needs to be in your request for proposal (RFP) while making the…

Here’s how Medallia has innovated and iterated to build the most accurate, actionable, and scalable text analytics offering in the…

Employee and customer experience are intrinsically linked, so why isn’t the data coming from both being managed together? Combining the…

Best Western’s strategy to engage in the moment has allowed the company to increase hotel guest satisfaction. And, it’s enabled…

Fidelity International’s new voice of client programme has helped lead to improved customer retention and net new sales. Fidelity International offers…

How the world has changed in just a few weeks! I was in another country just 10 days ago. That flight…