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< Blog

Retail

July 21, 2023

Customer Experience

Customer Experience as a Competitive Advantage in the Retail Industry
Discover the power of customer experience for gaining a competitive edge in the retail industry. Retailers started shifting focus from…

May 10, 2023

Customer Experience

7 Reasons Why Curbside Pickup is Here to Stay
Explore the future of curbside pickup in retail. Has it become a permanent fixture? Learn about the current trends and…

July 13, 2022

Market Research

What Makes Customers Loyal? Your Customer Loyalty FAQs — Answered
New customer loyalty research reveals how to gain loyal customers, the best way to measure customer loyalty, and which industry has…

June 21, 2022

Digital Experience

Digital Maturity in Retail: How Leading Brands Stay Competitive with Customer-Led Growth
In this interview, digital experience expert Devon Upton shares how leading brands expand their feedback programs to achieve digital maturity…

May 12, 2022

Customer Experience

Top Customer Experience Opportunities in Retail, Restaurant & Grocery Industries: Q&A with Mike Debnar
The retail, restaurant, and grocery industries look noticeably different from a few years ago. Between rapid operational changes, along with…

February 15, 2022

Customer Experience

Measuring Retail Customer Loyalty with Earned Growth Rate: Fred Reichheld Q&A
An in-depth Q&A with Fred Reichheld, best-selling author, loyalty thought leader, and creator of the Net Promoter System (NPS) and Earned…

August 12, 2021

Customer Experience

How to Improve Customer Experience and Employee Engagement: Advice from 14 Leading Brands
Each year we’re excited to bring together some of the most innovative and influential leaders who are doing the important…

June 21, 2021

Customer Experience

How Sam’s Club is Using Instant Customer Feedback to Guide Innovation
The secret to Sam’s Club’s rapid innovation success? Access to instant customer feedback through solutions like Medallia’s Ask Now solution.…

July 14, 2020

Digital Experience

8 Data-Driven Strategies to Increase Fashion Site Conversion Rates
While product quality and cost all play important roles, your fashion website’s conversion rate largely boils down to the digital…

July 9, 2020

Customer Experience

Putting Customer Experience First at 7-Eleven
From its humble beginning as the world’s first convenience store, 7-Eleven, Inc., continues its pursuit of innovative ways to cater…