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< Blog

Public Sector

December 16, 2021

Customer Experience

How the Customer Experience Executive Order Will Transform the U.S. Government
Customer experience is now an executive order in the United States! With this monumental news, Lee Becker dives deeper into…

November 24, 2020

Customer Experience

VA Customer Experience: A Blueprint for Success
With VA trust scores continuing to rise, the agency has released a new report sharing its VA customer experience success…

July 7, 2020

Digital Experience

9 UX Design Best Practices and Ideas for Banking Websites
User experience (UX) plays a vital role in a company’s success. Businesses that invest in UX see an increase in revenue and…

March 31, 2020

Customer Experience

A Human Centered Approach for Government Agencies to Respond in Crisis
More than ever government agencies need a real-time capability to listen, understand, and act with urgency on feedback from citizens…