Innovating the Claims Experience: Straight Talk with Insurance Industry Experts

Research shows that a single negative experience can make customers 13.5 times more likely to shop for a new policy. In addition to being an important moment of truth for policyholders, claims processing accounts for nearly 70% of premium dollars spent to restore policyholders lives. Based on this, it is no surprise that a great deal of investment has focused on claims over recent years, but there’s a lot of runway to innovate customer experience, improve efficiency, and stand out in the industry.

Watch our roundtable discussion to break down and explore the future of claims at the intersection of customer experience, technology, and business transformation. With more than 100 years of collective industry experience, our expert panelists from Deloitte, Guidewire, and Rosen Consulting share their perspectives on what’s working, what needs to improve and where innovation is happening.

Take advantage of this opportunity to move ahead of the curve to transform claims experience and management and drive business results.