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Guide

How to Differentiate Your Brand and Build Customer Loyalty

FIVE MUST-KNOW TIPS FOR RETAILERS

The retail industry is no longer product-driven; it’s customer-driven … and savvy retailers recognize that innovation is synonymous with change.

We conducted an analysis of apparel retail shopper behavior in 2022 using consumer insights from the world’s top brands, combining foot traffic data, spend data, and opinion data.

In this e-Book we uncover key drivers of consumer behavior throughout the entire buyer journey, and share tips that will help you survive and thrive in this rapidly changing environment.

Download Now

Related Resources

Brochure

Employee Activation
Employees are the face of the organization and hold the key to the ideas and innovations that can elevate the business. The right listening program not only surfaces areas that need to be improved; it can reveal root causes, as…

Webinar Recording

Boosting CX Impact through Personalization ft. Walgreens & Fred Reichheld
Personalization has quickly risen as a top priority for brands as they work to increase engagement, trust, and customer loyalty — driving an emotional connection and true differentiation in a vastly competitive marketplace. Watch this exciting meeting of the minds…

Report

The 2024 State of CX Personalization Report
In 2024, CX practitioners are making personalization their top priority. Medallia Market Research and Customer Experience Professionals Association (CXPA) recently partnered to better understand exactly how CX professionals across the globe are thinking about applying personalization in their organizations. This…

Guide

Your Official Guide to Personalizing Customer Experiences
Personalizing experiences has quickly risen as a top priority for organizations to increase customer loyalty and retention. Achieving this, however, remains a challenge. In fact, only 24% of CX practitioners rate their efforts as highly personalized. Much of the challenge…