Mindful by Medallia

We all know how frustrating it is to wait on hold and repeat ourselves over and over with different agents–your customers hate it, too! Give them their time back with Mindful by Medallia, our intelligent callback solution that removes hold time and gives your customers the power to connect with you on their own terms. With Mindful, it’s easy for customers to provide insight on why they’re calling, giving your agents a head-start to successful interactions and improving customer service experiences at scale.