Why Medallia
Why Medallia

Learn how partnering with us can transform your business — for both customers and employees.
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Enterprise-Grade Platform

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Impact the world beyond your own
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Follow our AI experience innovations
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Platform
Medallia Platform

Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture

Collect every signal for more meaningful data
Administration

Run complex, global programs with self-service
Role-Based Reporting

Close the loop and drive action quickly
AI & Analytics

Uncover essential insights from every interaction
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Easily share data across systems and teams
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Expand your program with flexible pricing
Enterprise-Grade Security

Keep your business data safe and compliant
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Customer Experience

End-to-end customer experience management and orchestration
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Customer Experience Management
Digital Experience
Experience Orchestration
Personalized Messaging
Employee Experience

Employee listening and activation solutions
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Employee Listening
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Improve agent engagement and optimize service quality
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MEDALLIA EXPERIENCE ORCHESTRATION

Adaptive Engagement Profile

Put the customer at the center of every experience with a rich, real-time profile that maintains always-on intent

Adaptive Engagement Profile

Tune into each customer’s changing intention

Continuously monitor and understand customer behavior, preferences, and evolving needs.

Deliver consistent, cohesive experiences

Linking customer identity helps brands track and listen across channels of engagement and lifecycle stages

Dynamic customer profile

Stay updated with activities, actions, and newest attributes

Omnichannel connectivity

Eliminate experience gaps with shared intelligence across touchpoints

Authentic view of each customer’s activities and needs

MXO offers powerful features to capture and link customer data across various devices and touchpoints, providing a unified view of the customer. With MXO’s customer profile linking capabilities, you can connect customer interactions and data to a single customer profile, ensuring a comprehensive understanding of customer intent.

Real-time experience events for timely and personalized interactions

MXO maintains a record of experience events as customers engage, providing a centralized and real-time understanding of individual activities, actions, evolving needs, and preferences. This intelligence serves as a foundation for relevant experiences, enabling businesses to deliver timely and personalized interactions that enhance customer satisfaction and cultivate loyalty.

Up-to-the-second customer intent for personalized experience delivery

Gain deep insights into customer needs and preferences in the moment, allowing you to engage with empathy and deliver personalized experiences that resonate. MXO captures real-time customer intent by merging behaviors with interests, journey, and feedback data. Stay connected to customers’ evolving intentions to build lasting relationships and drive customer loyalty.

Overview

Discovery Demo: Delivering Personalized Experiences with Medallia

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