Why Medallia
Why Medallia

Learn how partnering with us can transform your business — for both customers and employees.
Success Stories

See results from brands like yours
ROI Calculator

Optimize your program spend
Enterprise-Grade Platform

Explore all features and benefits
World-Class Service

Get support for crucial operations
Global Impact

Impact the world beyond your own
AI Leadership

Follow our AI experience innovations
Partner Network

Access approved, localized expertise
Platform
Medallia Platform

Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture

Collect every signal for more meaningful data
Administration

Run complex, global programs with self-service
Role-Based Reporting

Close the loop and drive action quickly
AI & Analytics

Uncover essential insights from every interaction
Integrations

Easily share data across systems and teams
Pricing

Expand your program with flexible pricing
Enterprise-Grade Security

Keep your business data safe and compliant
Solutions
Customer Experience

End-to-end customer experience management and orchestration
Overview
Customer Experience Management
Digital Experience
Experience Orchestration
Personalized Messaging
Employee Experience

Employee listening and activation solutions
Overview
Employee Listening
Employee Activation
Ideas
Contact Center

Improve agent engagement and optimize service quality
Overview
Conversation Intelligence
Agent Coaching
Quality Management
Intelligent Callback
Market Research

Expert research strategy, design, analytics, and deliverables
Overview
Agile Research
Video
Research Strategy & Services
Industries
Automotive
Financial Services
Healthcare
Insurance
Life Sciences
Manufacturing
Public Sector
Retail
Restaurants
Technology & Services
Telco & Media
Travel & Hospitality
Utilities
Resources
Discover

Get guidance from leading experience professionals across a variety of mediums.
Blog
Newsroom
Customer Stories
Event Calendar
Careers
Medallia Xchange
Learn

Whether a tenured Medallia pro or a burgeoning advocate, there’s plenty to learn.
Training & Certification
Medallia User Group
Experience 101
Experience Now
Resource Library
Partners
Support

Our team is ready to support you with knowledge, help, and new enhancements.

Knowledge Center
Experts on Demand
Contact Support
exp
EXP Now

Medallia’s On-Demand Streaming Network

Watch Now

English

SELECT YOUR REGION & LANGUAGE

  • English

  • France (Français)

  • Germany (Deutsch)

  • Spain (Español)

  • Latin America (Español)

  • Italy (Italiano)

  • Japan (日本語)

  • Korea (한국어)

  • Brazil (Português Brasileiro)

Request a demo
MEDALLIA EXPERIENCE ORCHESTRATION

Adaptive Engagement Profile

Put the customer at the center of every experience with a rich, real-time profile that maintains always-on intent

Adaptive Engagement Profile

Tune into each customer’s changing intention

Continuously monitor and understand customer behavior, preferences, and evolving needs.

Deliver consistent, cohesive experiences

Linking customer identity helps brands track and listen across channels of engagement and lifecycle stages

Dynamic customer profile

Stay updated with activities, actions, and newest attributes

Omnichannel connectivity

Eliminate experience gaps with shared intelligence across touchpoints

Authentic view of each customer’s activities and needs

MXO offers powerful features to capture and link customer data across various devices and touchpoints, providing a unified view of the customer. With MXO’s customer profile linking capabilities, you can connect customer interactions and data to a single customer profile, ensuring a comprehensive understanding of customer intent.

Real-time experience events for timely and personalized interactions

MXO maintains a record of experience events as customers engage, providing a centralized and real-time understanding of individual activities, actions, evolving needs, and preferences. This intelligence serves as a foundation for relevant experiences, enabling businesses to deliver timely and personalized interactions that enhance customer satisfaction and cultivate loyalty.

Up-to-the-second customer intent for personalized experience delivery

Gain deep insights into customer needs and preferences in the moment, allowing you to engage with empathy and deliver personalized experiences that resonate. MXO captures real-time customer intent by merging behaviors with interests, journey, and feedback data. Stay connected to customers’ evolving intentions to build lasting relationships and drive customer loyalty.

Overview

Discovery Demo: Delivering Personalized Experiences with Medallia

See a Demo