Medallia Voice of the Public Package to Power Superior Government Experience

SAN FRANCISCO, Calif. – Dec. 10, 2019- Medallia (NYSE: MDLA), the global leader in experience management, today announced Voice of the Public Package, a new configured solution designed to support government agencies in meeting the requirements outlined by A-11 and kickstart new Government Experience (GX) Programs. The pre-configured solution includes A-11 compatible insights and reporting as well as real-time access to the Medallia Experience Cloud to drive in-the-moment actions and innovations.

“No industry is immune to the need for delivering exceptional experience, including the government. This new offering enables agencies, especially High-Impact Service Providers (HISPs), to get a jump on meeting changing Government Experience (GX) compliance regulations and in hearing the voice of the public so they can meet their missions with greater effectiveness,” said Brian Michael, vice president and general manager, public sector for Medallia.

As governments around the globe recognize the importance of understanding and improving their customers’ experience, they are dedicating resources to these initiatives. Medallia’s proven solutions in the commercial space for driving high impact action are now available with pre-built “voice of the public” feedback templates to capture insights, transform those insights into action and help meet OMB standards.

Learn more. Join us at our Washington D.C. City Tour where we will be demoing the new solution. Follow us on Twitter, Facebook and Instagram