Know How Customers Really Feel About Your Brands

Know what your customers are saying about you by capturing online scores and comments from over 30+ social and review sites – including Google, Facebook, Twitter, Cars.com, OpenTable, Booking.com, and TripAdvisor – in addition to 200+ sites through partners. Built-in analytics surface customer issues and suggestions so you can quickly address concerns and make the most of your experience programs.

Don’t guess about what you could do to differentiate your locations from your rivals’ down the street – know what to improve upon with Rival Intelligence. Rival Intelligence is available at the individual location level or at the enterprise level, providing review score benchmarks using publicly available review data for individual locations or entire brands.

Curate exactly the rivals you’d like to track and at which addresses for the most granular insights into their performance and what you need to do to excel – all based on your unique needs.

Trends on social media and in review data change quickly. Using Medallia’s industry-leading text analytics, you can surface short-term, valuable insights into consumer trends and behaviors that can turn issues into opportunities. Track sentiment associated with your brand, uncover the topics that people talk about most, and leverage unsupervised ML-powered Themes to surface these up-and-coming trends.

Combining social data with all your other data in Medallia helps you generate more comprehensive, complete insights into customer behavior, brand health, and overall performance.