Speakers

Abhii Parakh

Vice President and Head of Customer Experience

Prudential Financial

Aimee Chau

Employee Engagement Surveys and Analytics Lead

The Cheesecake Factory

Brittany Lytle

Senior Manager – Omni-Channel Insights

DICK's Sporting Goods

Carolynn Smith

Vice President, Head of USB Service

Prudential Financial

Deepta Rayner

Senior Director, Client Experience Measurement

CIBC

Gail Russell

Global Head of Customer Experience and Channels

HSBC

James Osanyinbi

Manager of Customer Experience Analytics

Floor & Decor

Maribeth Duggins

Director, Customer Experience

McKesson

Mel Salvador

Director of Customer Experience

Trulieve

Stephanie Leheta

Senior Director - CX Strategy, Governance & Design Thinking

CIBC

Timothy Frazee

Executive Director of Consumer Experience

AdventHealth

Wendy Lustig

Director of Quality Experience and Development Ops

AdventHealth