Customer Experience (CX) Case Studies | Medallia – Medallia

3M

Enabling agile improvement and customer-led development

Read More ->

7-Eleven

7-Eleven improves case efficiency by prioritizing customer feedback

Read More ->

AAA

Utilizing conversation intelligence to increase sales, improve agent performance, and optimize quality management

Read More ->

ADP

Enabling agile improvement and customer-led development

Read More ->

Air Liquide

Air Liquide captures the B2B customer perspective in-the-moment

Read More ->

AirBNB

Airbnb pulls back the curtain to talk about innovative guest experiences

Read More ->

Anaplan

Using the customer voice to drive best-in-class experiences

Read More ->

Andersen Corporation

Using world-class integrations to connect Experience Management data

Read More ->

BAC

BAC incorporates experience data into multiple service channels

Read More ->

Banner Health

Improving patient experience across every customer touchpoint

Read More ->

Banorte

Banorte uses the voice of the customer to continually transform the experience

Read More ->

Benefit Cosmetics

Benefit makes a point to make-up with its frenemies

Read More ->

Best Western

Best Western earns 76% more reviews after teaming up with Medallia and Trip Advisor.

Read More ->

Brightstar

Brightstar improves the client claim experience by acting on feedback

Read More ->

Canadian Automobile Association

CAA increases customer satisfaction by improving service efficiencies

Read More ->

Choice Hotels

Increased revenue, call center productivity, and agent performance

Read More ->

Comcast

Comcast creates customer love to the tune of hundreds of millions

Read More ->

Commscope

CommScope fuels a digital transformation

Read More ->

CosmosDirekt

A new 1:1 relationship model is shaking up CosmosDirekt

Read More ->

Counter Culture Coffee

Counter Culture focuses on sustainability with direct-to-consumer online experiences

Read More ->

Cox

Reducing churn by 2.5X at Cox just takes listening to the customer

Read More ->

CVS Health

CVS Health Harnesses the Power of Closed-Loop Feedback

Read More ->

Deliveroo

Transforming feedback into loyalty and revenue

Read More ->

Dick’s Sporting Goods

Dick's Sporting Goods captures digital insights in the Ecommerce journey

Read More ->

Esler Companies

Employee engagement At Esler Companies is a reflection of the CEO and founder

Read More ->

Fidelity International

Fidelity International increases revenue by focusing on the Voice of the Client

Read More ->

Four Seasons

How luxury leader Four Seasons raised an already high bar

Read More ->

Generali

55 million customers, 74,000 employees, 60 countries, and one Generali united by great experiences

Read More ->

Holiday Inn Club Vacations

Holiday Inn Club Vacations leverages fast, actionable feedback to safely reopen resorts

Read More ->

H&R Block

H&R Block employees discuss building close relationships with their customers

Read More ->

IHG

IHG listens to the heartbeat of millions of guests through surveys, reviews, and social feedback

Read More ->

Joann

JOANN aligns tens of thousands of team members around resolving problems, and fast

Read More ->

Johnson & Johnson

J&J leverages service-desk feedback signals to improve the employee experience

Read More ->

LATAM

LATAM Unifies The Passenger Journey

Read More ->

Liberty Global

Liberty Global uses Medallia Text Analytics to understand the needs of each customer segment

Read More ->

Madison Square Garden

Madison Square Garden quickly takes iconic shows to the next level by listening to the audience

Read More ->

MAPFRE

How MAPFRE improved customer renewals and increased conversions using Medallia

Read More ->

Marriott

Marriott International drives innovation and excellence around the globe with guestVoice

Read More ->

Mass Mutual

MassMutual recognizes the importance of customer engagement

Read More ->

Mazda

Mazda fashions itself as an experience company and keeps drivers coming back for more

Read More ->

Mercedes Benz

Mercedes listens to drivers to design a new premier service

Read More ->

Pacific Life

For nearly 160 years, Pacific Life has provided financial strength and stability for families and businesses to help build confidence for generations.

Read More ->

Permanent TSB

How linking customer and employee experience programs drive better outcomes at Permanent TSB

Read More ->

Posadas

Posadas drives product innovation with guest comments

Read More ->

PŸUR

PŸUR is the third largest operator in the German cable network market with over 3 million homes connected

Read More ->

Rent-A-Center

Rent-A-Center increases sales performance by focusing on customer experience

Read More ->

RingCentral

RingCentral turns feedback into product features and customer retention in B2B

Read More ->

Sam’s Club

Sam's Club puts customer information at associates' fingertips, on-the-go, 24/7

Read More ->

Schneider Electric

Delighting customers through an outstanding digital experience

Read More ->

Saskatchewan Government Insurance

SGI Canada improves customer experiences and agent productivity

Read More ->

Sunrise

Sunrise saves millions by shining a light on the voice of the customer

Read More ->

T-Mobile

Capitalizing on real-time feedback in the age of immediacy

Read More ->

TUI

TUI makes the travel booking experience a dream

Read More ->

Vitality

Vitality leverages VoC to help members better their lives

Read More ->

Volvo Cars

Volvo Cars unifies their consumer experience through the “One Voice” program

Read More ->

Walmart Mexico

Putting the customer at the center of ecommerce experiences at Walmart Mexico

Read More ->

Windstream

Windstream uses 2.7M surveys a year to fuel customer-centric innovations

Read More ->

XP

XP revolutionizes the market through a customer-centric strategy

Read More ->

Zurich

Zurich closes the loop to drive 27% more spending among promoters

Read More ->