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August 3, 2017

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Medallia Announces Launch of Flagship Inside Sales Office in Austin, Texas

Today we are excited to announce that Medallia is planting a flag in Austin, Texas, with a new office space…

May 16, 2017

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Webinar: How Comcast Transformed Their Call Centers

63% of people view quick issue resolution as the most important element of a good experience*. But how do you…

May 1, 2017

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“Show Me the Money”: Accounting for a Great Customer Experience

At Medallia, we help create companies that are loved by customers. This is a noble goal in itself, but at…

April 3, 2017

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WEBINAR: How Urban Outfitters Wins at CX

Urban Outfitters leverages Medallia to help the entire business stay focused on the retail experience. In-store experience for retailers has…

April 3, 2017

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Medallia Wins Temkin Group Award for CX Excellence

Medallia is honored to have been named a winner in the 2017 Customer Experience Vendor Excellence Awards by the Temkin Group. The Temkin…

March 28, 2017

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Serving Those Who Have Served: How the VA Is Using Feedback to Make Veteran Care Stronger

I had taken on many names by the time I turned 25. I’d been “midshipman” at age 17 and “junior…

February 8, 2017

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Safe and Sound: Medallia Is First CEM Company to Secure Highest Security Standards

As the writer and futurist Alvin Toffler once said, “Our technological powers increase, but the side effects and potential hazards…