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< Blog

Digital Experience

June 4, 2024

Digital Experience

Journey Visualization Tools: Simplify Customer Journey Mapping on Websites and Apps
No two digital experiences are the same on websites and apps. Journey visualizations, a digital experience analytics tool, cut down…

April 3, 2024

Digital Experience

How to Create a Personalized Digital Experience
When it comes to creating a personalized digital experience for your prospects and customers, you might not immediately think that AI, automation, and…

March 20, 2024

Customer Experience

Digital Customer Experience Trends to Watch in 2024
What consumers think, how they behave online, and how they make shopping decisions are constantly evolving. That’s especially true in…

January 26, 2024

Digital Experience

The Impact of Digital Transformation on Customer Experience
In the last decade alone, the field of customer experience (CX) management has undergone a revolutionary transformation. The integration of digital technologies…

May 23, 2023

Digital Experience

Best Digital Experience Books to Read in 2023
Anywhere you contribute to the customer journey across digital channels, here are the best digital experience books to add to…

May 5, 2023

Digital Experience

Website & Mobile App Experiences: What You Need to Improve Digital Channels
Customers prefer to interact with their favorite brands through digital channels — here’s how to improve digital experience across websites…

April 6, 2023

Digital Experience

7 Reasons Why You Need a Digital Customer Experience Strategy
A digital customer experience strategy is foundational for supporting overall customer experience through channels where consumers spend most of their…

November 18, 2022

Digital Experience

Top Lessons from Schneider Electric in Using Data to Improve Customer Experience & Become a Customer-Centric Machine
Find out how Schneider Electric, the global leader in energy management and industrial automation, is using data to improve customer…

October 31, 2022

Digital Experience

5 Ways to Do More with Feedback & Optimize Digital Experiences for Customers
Customers are regularly interacting with your brand’s digital channels — here’s how to use their feedback to optimize their digital…

August 2, 2022

Digital Experience

A Quick Guide to Understanding Digital Experience Score (DXS) as a Core Metric
Are your digital channels meeting customer expectations? Medallia’s Digital Experience Score (DXS) reveals the state of online journeys for every…