Customer Experience

November 12, 2024

Customer Experience

10 Tips for Building a Social Listening Strategy

Building a social listening strategy? Here’s how to accomplish it with tips ensuring your brand keeps a pulse on what…

October 22, 2024

Customer Experience

Using AI in Customer Experience: What You Need to Know About Enhancing CX

Here’s why you should use AI in customer experience, the benefits of artificial intelligence in CX, and what the future…

October 17, 2024

Customer Experience

Types of Customer Feedback: Direct & Indirect Feedback Signals to Understand Customers

Direct and indirect signals are two types of customer feedback that help businesses understand customers, meet their needs, and drive…

October 7, 2024

Customer Experience

CX Day: Industry Experts Share Their Best Insights

Discover strategies to improve customer journeys and drive loyalty with highlights from Medallia’s in-depth panel discussion.

October 1, 2024

Customer Experience

Predictive Analytics in Business: Why Companies Need to Prioritize Prediction

Drawing from real-world experience, here’s why predictive analytics in business is essential for driving innovation, customer satisfaction, and long-term success.…

September 13, 2024

Customer Experience

17 Tips & Ideas to Celebrate CX Day

Celebrate CX Day with 17 creative ideas! From employee recognition to customer engagement strategies, enhance experiences and drive more loyalty…

September 5, 2024

Customer Experience

Understanding Customer Retention

What is customer retention — the metrics, and the benefits? Learn why understanding customer retention helps brands elevate their customer…

August 15, 2024

Customer Experience

How to Measure CX with Customer Journey Metrics

Here’s how to choose customer experience metrics and measure the performance of CX to optimize interactions across every touchpoint in…

August 13, 2024

Customer Experience

Customer Experience vs. Customer Success: Learn the Key Differences

What is the difference between customer experience and customer success? We break down the differences  — and explain how they…

August 6, 2024

Customer Experience

Going Beyond the Survey: How Meta Reality Labs Operationalized CX

The CX team at Meta Reality Labs share their best practices for improving the customer experience — going beyond surveys…