covid-19

May 10, 2023

Customer Experience

7 Reasons Why Curbside Pickup is Here to Stay

Explore the future of curbside pickup in retail. Has it become a permanent fixture? Learn about the current trends and…

March 26, 2021

Customer Experience

Medallia Experience 21: Giving Voice to the Silent and Bringing all Parts of Experience Together

At Medallia Experience 21, Medallia CEO Leslie Stretch, top global brands, and thought leaders talked about capturing the voice of…

March 11, 2021

Customer Experience

How Best Western’s Strategy to Engage in the Moment is Driving Innovation

Best Western’s strategy to engage in the moment has allowed the company to increase hotel guest satisfaction. And, it’s enabled…

February 18, 2021

Employee Experience

How to Improve Employee Engagement in Manufacturing

Employee experience expert Melissa Arronte shares her top tips on how to improve employee engagement in manufacturing. And, it starts…

July 9, 2020

Customer Experience

Putting Customer Experience First at 7-Eleven

From its humble beginning as the world’s first convenience store, 7-Eleven, Inc., continues its pursuit of innovative ways to cater…

April 29, 2020

Employee Experience

A Different Way of Connecting for a Different Way of Working

I have been reading every article I can find regarding how and when life will return to normal. The conclusion…

April 27, 2020

Customer Experience

3 Steps to Providing a Better Meal Delivery Experience

Digital orders and off-premise dining were trending long before shelter-in-place requirements forced restaurants worldwide to close dine-in services. Social distancing…

March 31, 2020

Customer Experience

A Human Centered Approach for Government Agencies to Respond in Crisis

More than ever government agencies need a real-time capability to listen, understand, and act with urgency on feedback from citizens…

March 27, 2020

Employee Experience

An Employee Pulse Now? Why Always On is Always Best.

How the world has changed in just a few weeks! I was in another country just 10 days ago. That flight…