Digital Experience

July 19, 2022

Digital Experience

How Real-Time Interactions Improve Digital Experiences in the Moment

Identifying and responding to a digital experience after it occurs doesn’t accomplish much — but building your digital experience program…

June 21, 2022

Digital Experience

Digital Maturity in Retail: How Leading Brands Stay Competitive with Customer-Led Growth

In this interview, digital experience expert Devon Upton shares how leading brands expand their feedback programs to achieve digital maturity…

June 14, 2022

Digital Experience

How to Measure Digital Maturity & Build an Efficient Digital Experience Program

Learn what a digital maturity model (DMM) is, why it’s important for a brand’s digital experience program, and the phases…

April 12, 2022

Digital Experience

3 Online Customer Journeys to Guide Digital Experience Strategy

As more digital experience strategies incorporate a journey-based approach, it’s crucial to focus those efforts on a few foundational online…

March 3, 2022

Digital Experience

The 5 Building Blocks of a Successful Digital Experience Strategy

There’s an almost never-ending list of factors that impacts a digital experience strategy. However, there are five critical building blocks…

January 19, 2022

Digital Experience

7 Digital Experience Principles to Transform Websites and Apps

As more customers spend time on websites and apps, the digital experience principles you use to shape those online customer…

November 11, 2021

Digital Experience

Digital Experience Benchmarks: How 11 Industries Rank in the Digital Era

What are your industry’s digital experience benchmarks? How do they compare to others? Discover the leaders and laggards of digital…

September 7, 2021

Digital Experience

Session Replay Tools: Watch Exactly How Customer Experiences Unfold on Websites and Apps

Session replay tools, a part of digital experience analytics, let you see exactly how users behave and interact on websites…

August 30, 2021

Digital Experience

Website and App Heatmaps: Make Sense of Online Customer Behavior

Millions of customers visiting a website or app can translate into billions of online customer behaviors. To make sense of…

May 11, 2021

Digital Experience

Digital Experience Analytics: How to Turn Online Customer Behavior into Actionable Insights

If you’re not tracking online customer behavior on websites and apps, you’re missing crucial signals. Digital experience analytics generates those…