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< Blog

Customer Experience

May 20, 2025

Customer Experience

Is NPS Still the Right Metric for Customer Experience?
Even the founder of Net Promoter Score agrees: it’s time to stop overrelying on NPS surveys and start being smarter…

May 15, 2025

Customer Experience

Prioritize the Right CX Improvements: An Expert-Backed Action Plan
Discover three challenges that get in the way of improving the customer experience in meaningful ways, and how to overcome…

April 30, 2025

Customer Experience

How CX Can Help Financial Institutions Retain Business During the Great Wealth Transfer
Here’s why financial services providers should build relationships with beneficiaries before they churn in significant numbers.

April 22, 2025

Customer Experience

Good Survey Response Rates Are Getting Harder to Come By — Here’s What to Do About It
As email survey participation declines, here’s what you can do to get comprehensive, actionable customer insights.

April 15, 2025

Customer Experience

What is a Chief Experience Officer? The Qualities to Hire the Best CXO to Lead Your Organization
What is a chief experience officer? Why does my business need a CXO? And how should I hire the right…

April 8, 2025

Customer Experience

Experience ‘25: Powering the Future of Experience, Together
We couldn’t host the best customer experience conference in the world without our partners. Our partner marketing specialist — and…

April 2, 2025

Customer Experience

Experience ’25: Why Omnichannel Insights Are Essential for Customer Experience
Explore why omnichannel insights and conversational intelligence were key themes at Medallia Experience 2025.

March 28, 2025

Customer Experience

Experience ‘25 Recap: The New Era of Exceptional CX
Here are the biggest highlights from Medallia Experience ’25, including our keynote sessions and Medallia’s new vision for customer experience.

March 25, 2025

Customer Experience

Redefining CX: A Business Imperative, Not Just a Program
Dive into Medallia’s vision for the future of CX: one where true omnichannel insights, conversational intelligence, and powerful AI come…

March 13, 2025

Customer Experience

6 Things You Need in an RFP for Text Analytics Software
Looking for a text analytics solution? Here’s what needs to be in your request for proposal (RFP) while making the…