`` Medallia, Author at Medallia Customer and Employee Experience Blog | Page 9 of 15
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Building-Website-Navigations--6-Keys-for-an-Intuitive-User-Experiences
Aug 28, 2020
Digital Experience

Building Website Navigations: 6 Keys for an Intuitive User Experience

Building Website Navigations: 6 Keys for an Intuitive User Experience

Your website navigation is the backbone of your website. The overall structure has a significant impact on sales, conversions, and bounce rates – making it critical to the overall success of your marketing goals.

Your website navigation is the backbone of your website. The overall structure has a significant impact on sales, conversions, and bounce rates – making it critical to the overall success of your marketing goals.
What is Customer Feedback? Definition + Examples
Aug 18, 2020
Contact Center

What is Customer Feedback? Definition + Examples

What is Customer Feedback? Definition + Examples

Customer feedback is the verbal or written communication from your customers expressing how they feel about your brand, your products, and/or the service they received from your team.

Customer feedback is the verbal or written communication from your customers expressing how they feel about your brand, your products, and/or the service they received from your team.
Digital Disruption Increases Need for Real-Time Insights
Jul 24, 2020
Digital Experience

Digital Disruption Increases Need for Real-Time Consumer Insights

Digital Disruption Increases Need for Real-Time Consumer Insights

With rapid technology adoption and the COVID-19 pandemic, customers are shifting their daily activities online faster than ever before. From banking to shopping for groceries, we can accomplish so much online these days. Although most companies were already in the midst of a digital transformation long before the pandemic, this

With rapid technology adoption and the COVID-19 pandemic, customers are shifting their daily activities online faster than ever before. From banking to shopping for groceries, we can accomplish so much online these days. Although most companies were already in the midst of a digital transformation long before the pandemic, this

Understanding Intent-Driven Journeys
Jul 15, 2020
Customer Experience

Understanding Intent-Driven Journeys – and Why They Are a Game-Changer

Understanding Intent-Driven Journeys – and Why They Are a Game-Changer

While it may have once been empty platitude, businesses are now pivoting to focus attention and resource on the needs of the customer with unprecedented vigor. This often leads them on a daunting quest to realize the elusive customer-driven journey.

While it may have once been empty platitude, businesses are now pivoting to focus attention and resource on the needs of the customer with unprecedented vigor. This often leads them on a daunting quest to realize the elusive customer-driven journey.
Data-Driven Strategies to Increase Fashion Site Conversion Rates
Jul 14, 2020
Digital Experience

8 Data-Driven Strategies to Increase Fashion Site Conversion Rates

8 Data-Driven Strategies to Increase Fashion Site Conversion Rates

While product quality and cost all play important roles, your fashion website’s conversion rate largely boils down to the digital experience you provide.

While product quality and cost all play important roles, your fashion website’s conversion rate largely boils down to the digital experience you provide.
Design Best Practices and Ideas for Banking Websites
Jul 07, 2020
Digital Experience

9 UX Design Best Practices and Ideas for Banking Websites

9 UX Design Best Practices and Ideas for Banking Websites

User experience (UX) plays a vital role in a company’s success. Businesses that invest in UX see an increase in revenue and customer loyalty. Customers who have a positive experience are apt to spend 140% more than customers who have a negative experience. They’re also six times more likely to explore the company’s other products,

User experience (UX) plays a vital role in a company’s success. Businesses that invest in UX see an increase in revenue and customer loyalty. Customers who have a positive experience are apt to spend 140% more than customers who have a negative experience. They’re also six times more likely to explore the company’s other products,

IBM’s Focus on The Customer Experience with Purpose, Agility, and Empathy
Jun 22, 2020
Customer Experience

IBM’s Focus on The Customer Experience with Purpose, Agility, and Empathy

IBM’s Focus on The Customer Experience with Purpose, Agility, and Empathy

Leslie Stretch, Medallia CEO, and Michelle Peluso, Chief Marketing Officer of IBM @ Experience ’20 Michelle Peluso, Chief Marketing Officer at IBM, joined Medallia CEO Leslie Stretch during Medallia’s Experience ‘20 Virtual Summit to talk about how IBM has adapted to the changes that come with a remote working environment.

Leslie Stretch, Medallia CEO, and Michelle Peluso, Chief Marketing Officer of IBM @ Experience ’20 Michelle Peluso, Chief Marketing Officer at IBM, joined Medallia CEO Leslie Stretch during Medallia’s Experience ‘20 Virtual Summit to talk about how IBM has adapted to the changes that come with a remote working environment.

How Video is Shaping the Future of Digital Transformation
May 26, 2020
Customer Experience

How Video is Shaping the Future of Digital Transformation

How Video is Shaping the Future of Digital Transformation

The switch to remote working has highlighted the value of the Medallia Insights Suite for its video asset management and crowdsourcing capabilities, but also the now-urgent need for businesses to embrace digital transformation. Few product offerings can claim to be truly innovative or disruptive, but we’re proud that the Medallia

The switch to remote working has highlighted the value of the Medallia Insights Suite for its video asset management and crowdsourcing capabilities, but also the now-urgent need for businesses to embrace digital transformation. Few product offerings can claim to be truly innovative or disruptive, but we’re proud that the Medallia

Text-Thru is the New Drive-Thru as Curbside Commerce Takes Off
Apr 08, 2020
Customer Experience

Text-Thru is the New Drive-Thru as Curbside Commerce Takes Off

Text-Thru is the New Drive-Thru as Curbside Commerce Takes Off

Originally published on Medallia Zingle. It has been inspiring to see the resilience of so many businesses across the U.S. that have quickly adapted to stay open, kept employees working and are still providing crucial goods and services or even just the taste of normalcy a good New York bagel

Originally published on Medallia Zingle. It has been inspiring to see the resilience of so many businesses across the U.S. that have quickly adapted to stay open, kept employees working and are still providing crucial goods and services or even just the taste of normalcy a good New York bagel

HR’s Emerging Role in Helping the Workforce Navigate the New Norm
Apr 02, 2020
Employee Experience

HR’s Emerging Role in Helping the Workforce Navigate the New Norm

HR’s Emerging Role in Helping the Workforce Navigate the New Norm

It all happened so fast. Within a few weeks, COVID-19 has transformed the way we work. Millions of employees are now working from home—and many of them don’t have much experience doing that.  This is a defining moment in HR. In the new climate, your employees need leadership. They’re looking

It all happened so fast. Within a few weeks, COVID-19 has transformed the way we work. Millions of employees are now working from home—and many of them don’t have much experience doing that.  This is a defining moment in HR. In the new climate, your employees need leadership. They’re looking