`` Medallia, Author at Medallia Customer and Employee Experience Blog | Page 14 of 15
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Blog
Medallia

Medallia

Feb 17, 2015
Customer Experience

Why Honesty Really is the Best Policy, Even in Business

Why Honesty Really is the Best Policy, Even in Business

Originally published on Fast Company on February 13th, 2015 Show me someone who isn’t facing challenges of one kind or another at work, and I’ll show you someone who is lacking in self-awareness. It’s a situation that, at one time or another, we all have to face—whether we’re at the

Originally published on Fast Company on February 13th, 2015 Show me someone who isn’t facing challenges of one kind or another at work, and I’ll show you someone who is lacking in self-awareness. It’s a situation that, at one time or another, we all have to face—whether we’re at the

Aug 18, 2014
Customer Experience

Retail Omni-Channel: Tying the Knot with Your Most Valuable Customers

Retail Omni-Channel: Tying the Knot with Your Most Valuable Customers

Before retail was called “retail,” making a purchase was simple: go wherever the thing you wanted was sold (or traded for) and buy it. That was it — and it couldn’t be more straight-forward. But speak to someone in retail today, and they’ll tell you that world is long since

Before retail was called “retail,” making a purchase was simple: go wherever the thing you wanted was sold (or traded for) and buy it. That was it — and it couldn’t be more straight-forward. But speak to someone in retail today, and they’ll tell you that world is long since

Jul 21, 2014
Customer Experience

Cut Your Qualitative Data on the Fly: Medallia’s Self-Service Text Analytics

Cut Your Qualitative Data on the Fly: Medallia’s Self-Service Text Analytics

The research. The diligence. The planning. The execution… The miscalculation. The fire. The disaster. It doesn’t matter how much goes into your company’s next big investment or initiative — something is bound to go wrong. When this happens, reaction time is key. The faster you can act will make the

The research. The diligence. The planning. The execution… The miscalculation. The fire. The disaster. It doesn’t matter how much goes into your company’s next big investment or initiative — something is bound to go wrong. When this happens, reaction time is key. The faster you can act will make the

Mar 13, 2014
Medallia Culture

#SwagDonationSXSW: Two Days, Hundreds of Supporters, and Tons of Swag for the Homeless

#SwagDonationSXSW: Two Days, Hundreds of Supporters, and Tons of Swag for the Homeless

When Medallia partnered with Austin’s Foundation for the Homeless to collect promotional swag at SXSW, we knew what we wanted to happen: To raise awareness of the issue of homelessness in Austin and FFTH’s inspiring work — as well as collect crucial items for the city’s neediest. But we had no idea what would happen. Hats, bags, flashlights,

When Medallia partnered with Austin’s Foundation for the Homeless to collect promotional swag at SXSW, we knew what we wanted to happen: To raise awareness of the issue of homelessness in Austin and FFTH’s inspiring work — as well as collect crucial items for the city’s neediest. But we had no idea what would happen. Hats, bags, flashlights,

Mar 06, 2014
Medallia Culture

SXSW 2014 — Donate Your Swag!

SXSW 2014 — Donate Your Swag!

South by Southwest is a creative summit of unequalled proportion. It brings together minds and ideas from the communities of tech, music, film, and beyond, mashes them all together, and catalyzes new concepts and actions that will reverberate through the following year. And while there’s much to celebrate about the

South by Southwest is a creative summit of unequalled proportion. It brings together minds and ideas from the communities of tech, music, film, and beyond, mashes them all together, and catalyzes new concepts and actions that will reverberate through the following year. And while there’s much to celebrate about the

Feb 20, 2014
Customer Experience

Who Cares If Comcast Time-Warner Becomes A Monopoly?

Who Cares If Comcast Time-Warner Becomes A Monopoly?

Comcast and Time Warner are merging. The Internet exploded: No one could contemplate this impending event without the word “monopoly” instantaneously popping up in the brain. Merger, monopoly. Potato, potato. Let’s call the whole thing off, right? Perhaps we should be thinking about it slightly differently: Does anyone, even for

Comcast and Time Warner are merging. The Internet exploded: No one could contemplate this impending event without the word “monopoly” instantaneously popping up in the brain. Merger, monopoly. Potato, potato. Let’s call the whole thing off, right? Perhaps we should be thinking about it slightly differently: Does anyone, even for

Feb 06, 2014
Customer Experience

Telecoms: Confusing Customer Retention With “Detention”

Telecoms: Confusing Customer Retention With “Detention”

Telecoms in the United States just don’t get it. A friend recently bought a new iPhone 5S. He loves it. Unfortunately, he regularly travels overseas. More unfortunately, he’s been a loyal customer of a large US telecom for the past five years running. He wanted to use a local SIM

Telecoms in the United States just don’t get it. A friend recently bought a new iPhone 5S. He loves it. Unfortunately, he regularly travels overseas. More unfortunately, he’s been a loyal customer of a large US telecom for the past five years running. He wanted to use a local SIM

Jan 06, 2014
Customer Experience

Your Customer Feedback Program is Cheating on You

Your Customer Feedback Program is Cheating on You

We often think of cheating in terms of actions that violate high priority ethics, but in smaller, less dramatic situations, the act of cheating is really just a gratification of our human desire to pursue the path of least resistance to obtain things we want. The connection between incentives and

We often think of cheating in terms of actions that violate high priority ethics, but in smaller, less dramatic situations, the act of cheating is really just a gratification of our human desire to pursue the path of least resistance to obtain things we want. The connection between incentives and

Dec 09, 2013
Customer Experience

Retail Innovation Testing: One Part Science, One Part Convincing Your Company to Fail

Retail Innovation Testing: One Part Science, One Part Convincing Your Company to Fail

Medallia’s VP of Retail Solutions, Director of Strategy, and a PhD in Behavioral Economics walk into a weBinAR… Oh, you’ve already heard that one before? We’ll just cut to the punch line then: They’ll all want to talk about the future of innovation testing. That’s exactly what happened during the

Medallia’s VP of Retail Solutions, Director of Strategy, and a PhD in Behavioral Economics walk into a weBinAR… Oh, you’ve already heard that one before? We’ll just cut to the punch line then: They’ll all want to talk about the future of innovation testing. That’s exactly what happened during the

Nov 22, 2013
Customer Experience

One Simple Step to Quickly Boost Survey Responses

One Simple Step to Quickly Boost Survey Responses

When it comes to customer feedback programs, you’ll often hear people talk about closing the loop. But what about opening it? Getting survey responses is one of the biggest drivers of a successful feedback program. That might seem obvious, but it’s an aspect that’s often overlooked. Without reaching a certain

When it comes to customer feedback programs, you’ll often hear people talk about closing the loop. But what about opening it? Getting survey responses is one of the biggest drivers of a successful feedback program. That might seem obvious, but it’s an aspect that’s often overlooked. Without reaching a certain