`` Medallia, Author at Medallia Customer and Employee Experience Blog | Page 13 of 15
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Building a CX Program - The Story of Generali
Nov 30, 2017

Building a CX Program – The Story of Generali

Building a CX Program – The Story of Generali

When a company is 186 years old, has more than 55 million customers worldwide, employs 74,000 people, spans over 60 countries, and has taken it upon itself to transform its business to make the customer the center of everything, you want to hear the secret to their success. Or as

When a company is 186 years old, has more than 55 million customers worldwide, employs 74,000 people, spans over 60 countries, and has taken it upon itself to transform its business to make the customer the center of everything, you want to hear the secret to their success. Or as

Sep 07, 2017
Medallia Culture

Pioneering a category—and creating a culture—in Research and Development at Medallia

Pioneering a category—and creating a culture—in Research and Development at Medallia

For Mike Ottosson (CTO and VP of Engineering) and Krish Mantripragada (Chief Product Officer), leading the R&D team at Medallia is a rare opportunity to define the new space of Customer Experience Management. In this interview with Ariel Jolodovksy, Mike and Krish discuss the technology they’re developing, the scaling challenges

For Mike Ottosson (CTO and VP of Engineering) and Krish Mantripragada (Chief Product Officer), leading the R&D team at Medallia is a rare opportunity to define the new space of Customer Experience Management. In this interview with Ariel Jolodovksy, Mike and Krish discuss the technology they’re developing, the scaling challenges

Aug 31, 2017
Customer Experience

Can New Legislation Transform the Citizen Experience?

Can New Legislation Transform the Citizen Experience?

“Of the people, by the people, for the people.” In its simplest and most straightforward definition, the primary role of government is to serve its citizens. Government services frame and fuel our everyday lives, by providing public education, responding to disasters and emergencies, maintaining the safety of our citizens, or

“Of the people, by the people, for the people.” In its simplest and most straightforward definition, the primary role of government is to serve its citizens. Government services frame and fuel our everyday lives, by providing public education, responding to disasters and emergencies, maintaining the safety of our citizens, or

Aug 14, 2017
Medallia Culture

Your Medallia Technical Interview Guide

Your Medallia Technical Interview Guide

It’s time for your technical interview! Here at Medallia, we know that being a good engineer isn’t just about your CS skills. Don’t get me wrong, this is a technical interview, so be sure to brush up on the CS fundamentals, coding, algorithms, and data structures. However, that’s only part

It’s time for your technical interview! Here at Medallia, we know that being a good engineer isn’t just about your CS skills. Don’t get me wrong, this is a technical interview, so be sure to brush up on the CS fundamentals, coding, algorithms, and data structures. However, that’s only part

May 01, 2017

“Show Me the Money”: Accounting for a Great Customer Experience

“Show Me the Money”: Accounting for a Great Customer Experience

At Medallia, we help create companies that are loved by customers. This is a noble goal in itself, but at some point, we inevitably get asked: “How does CX affect my bottom line? Is this really worth investing in?” Many leaders continue to struggle when making the business case for

At Medallia, we help create companies that are loved by customers. This is a noble goal in itself, but at some point, we inevitably get asked: “How does CX affect my bottom line? Is this really worth investing in?” Many leaders continue to struggle when making the business case for

Nov 21, 2016
Customer Experience

How to Get Your Execs Bought Into CX

How to Get Your Execs Bought Into CX

Many CEOs hope to boost their companies’ competitiveness and long-term success by improving the customer experience they deliver. What they don’t always recognize is the importance of building executive and organizational alignment. Without the buy-in of senior leaders across departments, creating a successful customer experience initiative can be especially challenging,

Many CEOs hope to boost their companies’ competitiveness and long-term success by improving the customer experience they deliver. What they don’t always recognize is the importance of building executive and organizational alignment. Without the buy-in of senior leaders across departments, creating a successful customer experience initiative can be especially challenging,

Nov 16, 2016
Customer Experience

When Good Service Isn’t Good Enough

When Good Service Isn’t Good Enough

Editor’s note: This is the first in an ongoing series of posts about how executives should think about and execute improved customer service. Angelo Lombardi, a former COO of La Quinta Inns & Suites who worked for 25+ years in the hospitality industry, is passionate about helping companies improve the experiences

Editor’s note: This is the first in an ongoing series of posts about how executives should think about and execute improved customer service. Angelo Lombardi, a former COO of La Quinta Inns & Suites who worked for 25+ years in the hospitality industry, is passionate about helping companies improve the experiences

Nov 14, 2016
Customer Experience

How Airbnb Fosters Empathy for its Customers

How Airbnb Fosters Empathy for its Customers

Customer empathy is a valuable quality for any customer-centric company. At the level of individual interactions, it helps you understand the keys to better service — treating customers how they’d like to be treated in addition to just meeting their needs. At the enterprise level, it drives smarter problem-solving, allowing

Customer empathy is a valuable quality for any customer-centric company. At the level of individual interactions, it helps you understand the keys to better service — treating customers how they’d like to be treated in addition to just meeting their needs. At the enterprise level, it drives smarter problem-solving, allowing

May 19, 2016
Customer Experience

Take the Assessment: How Customer-Centric Is Your Organization?

Take the Assessment: How Customer-Centric Is Your Organization?

This is the age of the customer. In this new era, customer experience is the new brand. Consumers increasingly look to reviews and recommendations when choosing who to do business with, rather than relying on marketing. The companies that win in this environment aren’t just looking for one-off initiatives to

This is the age of the customer. In this new era, customer experience is the new brand. Consumers increasingly look to reviews and recommendations when choosing who to do business with, rather than relying on marketing. The companies that win in this environment aren’t just looking for one-off initiatives to

Apr 13, 2016
Customer Experience

Who Is the Mythical Millennial Consumer?

Who Is the Mythical Millennial Consumer?

A version of this article was originally published at Loyalty360 on April 1, 2016 Remember a world without the Web? Smart phones? Social media? If you’re a Millennial, you probably can’t. As the first “digital natives,” this generation’s worldview has been radically shaped by the rapid evolution of new, game-changing

A version of this article was originally published at Loyalty360 on April 1, 2016 Remember a world without the Web? Smart phones? Social media? If you’re a Millennial, you probably can’t. As the first “digital natives,” this generation’s worldview has been radically shaped by the rapid evolution of new, game-changing