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Medallia

Medallia

Nathan Crissey
Sep 13, 2018
Medallia Culture

Technical Support Engineer Nathan Crissey on Problem-Solving, Fatherhood, and Yo-Yos

Technical Support Engineer Nathan Crissey on Problem-Solving, Fatherhood, and Yo-Yos

Medallians at the San Mateo office enjoy an unusual perk: the chance to catch a National Yo-Yo Master in action. When Nathan Crissey isn’t helping the Engineering team develop creative solutions for clients, you might find him practicing tricks that have taken him all over the world. Below, he explains

Medallians at the San Mateo office enjoy an unusual perk: the chance to catch a National Yo-Yo Master in action. When Nathan Crissey isn’t helping the Engineering team develop creative solutions for clients, you might find him practicing tricks that have taken him all over the world. Below, he explains

Medallia: Customer Feedback
Sep 11, 2018
Customer Experience

How to Get Your CEO Addicted to Customer Feedback

How to Get Your CEO Addicted to Customer Feedback

Unlike companies that are long-established, there’s a new breed of customer-centric companies that are actively listening to customer frustrations and wants, and finding the solutions to address them quickly and efficiently. They are being led by customer-obsessed executives – people who are addicted to understanding what makes the customer tick

Unlike companies that are long-established, there’s a new breed of customer-centric companies that are actively listening to customer frustrations and wants, and finding the solutions to address them quickly and efficiently. They are being led by customer-obsessed executives – people who are addicted to understanding what makes the customer tick

Bobby Vicario
Aug 30, 2018
Medallia Culture

Senior AV Technician Bobby Vicario on Parenthood, Inclusion, and Breakdancing

Senior AV Technician Bobby Vicario on Parenthood, Inclusion, and Breakdancing

Bobby Vicario has trouble sitting still—which comes in handy as a husband, father of two, working professional, and hip-hop practitioner. Below, he explains how Medallia embraces and helps him balance all the aspects of his busy life, and shares why he’s so excited about the future. What do you do

Bobby Vicario has trouble sitting still—which comes in handy as a husband, father of two, working professional, and hip-hop practitioner. Below, he explains how Medallia embraces and helps him balance all the aspects of his busy life, and shares why he’s so excited about the future. What do you do

Leslie Stretch
Aug 20, 2018
Medallia Culture

Welcome to Medallia, Leslie!

Welcome to Medallia, Leslie!

We’re delighted to welcome Leslie Stretch, our new CEO, to Medallia. Leslie is a true industry veteran with extensive experience leading and growing successful cloud software businesses at a global scale. His leadership and experience in the public markets will serve us well for our next phase of growth. During

We’re delighted to welcome Leslie Stretch, our new CEO, to Medallia. Leslie is a true industry veteran with extensive experience leading and growing successful cloud software businesses at a global scale. His leadership and experience in the public markets will serve us well for our next phase of growth. During

Medallia: Customer Feedback
Aug 10, 2018
Employee Experience

Three Tips To Manage the Perils of CX-based Compensation Systems

Three Tips To Manage the Perils of CX-based Compensation Systems

Most companies recognize both the importance of great customer service and the importance of rewarding employees for great performance. In fact, according to a 2017 Accenture-Medallia survey of 450 global senior customer experience and marketing executives, 43 percent of companies base some portion of frontline pay on customer feedback ratings.

Most companies recognize both the importance of great customer service and the importance of rewarding employees for great performance. In fact, according to a 2017 Accenture-Medallia survey of 450 global senior customer experience and marketing executives, 43 percent of companies base some portion of frontline pay on customer feedback ratings.

Medallia: Time Square Office
Jul 30, 2018
Customer Experience

Medallia Opens New Office in Iconic Times Square

Medallia Opens New Office in Iconic Times Square

Medallia New York continues to grow, recently moving into larger digs in an area called “the heart of the world,” for the more than 460,000 pedestrians that pass through on its busiest days. The Knotel and Medallia teams partnered to bring Medallia’s aesthetic into the space. Thanks to Knotel, the

Medallia New York continues to grow, recently moving into larger digs in an area called “the heart of the world,” for the more than 460,000 pedestrians that pass through on its busiest days. The Knotel and Medallia teams partnered to bring Medallia’s aesthetic into the space. Thanks to Knotel, the

Medallia: NPS
Jun 13, 2018
Customer Experience

How CosmosDirekt Shook Up The Insurance Industry to Create Impactful Experiences

How CosmosDirekt Shook Up The Insurance Industry to Create Impactful Experiences

On the heels of our European expansion announcement, we invited one of our top European customers to provide perspective on their customer experience program. In this special blog post, Dr. Oliver Kleine, Manager “Organization” and Manager “Processes & Projects”, CosmosDirekt Insurance Group (Generali Germany), shares how CosmosDirekt is innovating their

On the heels of our European expansion announcement, we invited one of our top European customers to provide perspective on their customer experience program. In this special blog post, Dr. Oliver Kleine, Manager “Organization” and Manager “Processes & Projects”, CosmosDirekt Insurance Group (Generali Germany), shares how CosmosDirekt is innovating their

Medallia: CX
Jun 06, 2018
Customer Experience

Medallia’s Impact on Your Bottom Line, According to Forrester Study

Medallia’s Impact on Your Bottom Line, According to Forrester Study

We are always interested in learning more about how Medallia helps companies win. And who better to learn from than the people using the Medallia customer experience platform everyday. That’s why we recently commissioned Forrester Consulting to conduct ‘The Forrester Total Economic Impact™ Study’ to help us understand how fast

We are always interested in learning more about how Medallia helps companies win. And who better to learn from than the people using the Medallia customer experience platform everyday. That’s why we recently commissioned Forrester Consulting to conduct ‘The Forrester Total Economic Impact™ Study’ to help us understand how fast

Medallia: GDPR
Apr 16, 2018
Customer Experience

5 Questions With Matt Bertenthal on GDPR

5 Questions With Matt Bertenthal on GDPR

We recently sat down with Matt Bertenthal, Senior Privacy Counsel at Medallia, to learn more about the General Data Protection Regulation (GDPR) and what plans Medallia has in place to comply with GDPR’s new requirements. So Matt, what exactly is GDPR? GDPR is a law in the European Union that

We recently sat down with Matt Bertenthal, Senior Privacy Counsel at Medallia, to learn more about the General Data Protection Regulation (GDPR) and what plans Medallia has in place to comply with GDPR’s new requirements. So Matt, what exactly is GDPR? GDPR is a law in the European Union that

Medallia: Customer Feedback
Mar 22, 2018
Customer Experience

Customer Expectations Differ By Culture in Hospitality

Customer Expectations Differ By Culture in Hospitality

Over the last decade, social media reviews have gone from being a minor element of brand monitoring to a significant indicator of how consumers perceive a brand and whether they will stay loyal to them. This is especially true in the hospitality industry, where restaurant, hotel and travel reviews have

Over the last decade, social media reviews have gone from being a minor element of brand monitoring to a significant indicator of how consumers perceive a brand and whether they will stay loyal to them. This is especially true in the hospitality industry, where restaurant, hotel and travel reviews have