`` Medallia, Author at Medallia Customer and Employee Experience Blog | Page 11 of 15
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Medallia

Medallia

Medallia Logo
Mar 26, 2019
Customer Experience

Meet our new logo

Meet our new logo

Hello there. Today we’re excited to share a new chapter in our brand’s story — the redesign of Medallia’s logo. Medallia has evolved over the last five years and we’re refreshing the brand to reflect who we are and how far we’ve come. Let’s start with a quick trip down

Hello there. Today we’re excited to share a new chapter in our brand’s story — the redesign of Medallia’s logo. Medallia has evolved over the last five years and we’re refreshing the brand to reflect who we are and how far we’ve come. Let’s start with a quick trip down

Medallia: Intelligent Customer Experience
Mar 15, 2019
Customer Experience

Medallia’s Perspective on Intelligent Customer Experience

Medallia’s Perspective on Intelligent Customer Experience

Artificial Intelligence (AI) has the potential to add a tremendous amount of value to organizations looking to transform their Customer Experience. I sat down with Gregor Stewart, VP of Data Science at Medallia, to discuss Medallia’s approach to Artificial Intelligence in CX and how it enables companies to leverage AI

Artificial Intelligence (AI) has the potential to add a tremendous amount of value to organizations looking to transform their Customer Experience. I sat down with Gregor Stewart, VP of Data Science at Medallia, to discuss Medallia’s approach to Artificial Intelligence in CX and how it enables companies to leverage AI

Medallia: Gregor Stewart
Mar 13, 2019
Medallia Culture

VP of Data Science Gregor Stewart on Customer Experience, Leadership—and Writing Sci-Fi

VP of Data Science Gregor Stewart on Customer Experience, Leadership—and Writing Sci-Fi

How can the science of data best be used in spaces as subjective as customer experience? For Gregor Stewart, a longtime fascination with that complex question was a big reason he joined Medallia. Below, he explains the problems his team is solving, shares how he thinks about leadership, and discusses

How can the science of data best be used in spaces as subjective as customer experience? For Gregor Stewart, a longtime fascination with that complex question was a big reason he joined Medallia. Below, he explains the problems his team is solving, shares how he thinks about leadership, and discusses

USA Sevens Rugby team
Mar 04, 2019
Customer Experience

Congratulations to the USA Rugby Sevens Team on their win!

Congratulations to the USA Rugby Sevens Team on their win!

Congratulations to the USA Sevens Rugby team on their final win of the USA7s tournament today in Las Vegas! Medallia couldn’t be more proud to have sponsored the USA Men’s Eagles team and see them go all the way! The HSBC World Rugby Sevens Series is rapidly becoming the must-see

Congratulations to the USA Sevens Rugby team on their final win of the USA7s tournament today in Las Vegas! Medallia couldn’t be more proud to have sponsored the USA Men’s Eagles team and see them go all the way! The HSBC World Rugby Sevens Series is rapidly becoming the must-see

Investment Banks Can Create Customer-Friendly Experiences
Jan 29, 2019
Digital Experience

4 Ways Investment Banks Can Create Customer-Friendly Experiences

4 Ways Investment Banks Can Create Customer-Friendly Experiences

Compared to the average retail bank, investment banks have a very different set of challenges when it comes to managing customer experience. They offer a significantly more specialized and sophisticated service and as such, target a niche audience that are both experienced and knowledgeable.

Compared to the average retail bank, investment banks have a very different set of challenges when it comes to managing customer experience. They offer a significantly more specialized and sophisticated service and as such, target a niche audience that are both experienced and knowledgeable.
Medallia: Ken Rahn
Jan 09, 2019
Medallia Culture

Sales Director Ken Rahn on Learning and Leadership—From the U.S. Navy to Medallia

Sales Director Ken Rahn on Learning and Leadership—From the U.S. Navy to Medallia

What does the Medallia Sales team have in common with a Navy aircraft carrier’s nuclear power plant? Ken Rahn says there are more similarities than you might think. In this interview, he explains how military service shaped his early impressions of the Medallia platform—and how the same growth mindset that

What does the Medallia Sales team have in common with a Navy aircraft carrier’s nuclear power plant? Ken Rahn says there are more similarities than you might think. In this interview, he explains how military service shaped his early impressions of the Medallia platform—and how the same growth mindset that

Medallia: Customer Relationship
Dec 10, 2018
Customer Experience

The Importance of Journey Analytics in Fostering Customer Relationships

The Importance of Journey Analytics in Fostering Customer Relationships

The relationships we form with others are built over time – the more positive encounters we have with someone, the stronger our relationship becomes, and the less likely it is for a single event (leaving out the egregious) to sever that relationship. The same holds true for the relationships we

The relationships we form with others are built over time – the more positive encounters we have with someone, the stronger our relationship becomes, and the less likely it is for a single event (leaving out the egregious) to sever that relationship. The same holds true for the relationships we

Medallia: Customer Experience
Nov 26, 2018
Customer Experience

The Product Vision that made Medallia a Customer Experience Leader

The Product Vision that made Medallia a Customer Experience Leader

How our Platform Enables Customer Feedback Management I sat down with Krish Mantripragada, Chief Product Officer, to discuss some of the Medallia products highlighted in The Forrester Wave™ Customer Feedback Management Platforms, Q4 2018, and how these play into Medallia’s product vision. Priya: It was exciting to see Forrester highlight

How our Platform Enables Customer Feedback Management I sat down with Krish Mantripragada, Chief Product Officer, to discuss some of the Medallia products highlighted in The Forrester Wave™ Customer Feedback Management Platforms, Q4 2018, and how these play into Medallia’s product vision. Priya: It was exciting to see Forrester highlight

Medallia: Celia Ma
Nov 20, 2018
Medallia Culture

Meet Celia Ma: Biz Ops Manager, Small Business Owner, and Artist

Meet Celia Ma: Biz Ops Manager, Small Business Owner, and Artist

When Celia first heard about Medallia in 2015, she didn’t expect to join the team—and she certainly didn’t expect the course of her life to change after two months on the job. Below, she explains what drew her to the company, how she and her colleagues get through tough times,

When Celia first heard about Medallia in 2015, she didn’t expect to join the team—and she certainly didn’t expect the course of her life to change after two months on the job. Below, she explains what drew her to the company, how she and her colleagues get through tough times,

Medallia Values
Oct 31, 2018
Medallia Culture

Medallia’s Values: Guiding Us As We Grow

Medallia’s Values: Guiding Us As We Grow

At Medallia, our values are our true north. They guide our decisions, drive our behavior toward our customers and one another, and define our identity. We believe that “living our values” shapes the Employee Experience, which in turn has a profound impact on a great Customer Experience. With 1,300 employees

At Medallia, our values are our true north. They guide our decisions, drive our behavior toward our customers and one another, and define our identity. We believe that “living our values” shapes the Employee Experience, which in turn has a profound impact on a great Customer Experience. With 1,300 employees