Medallia’s feedback solutions are better because they give you better feedback. Our technology reports near-real-time data, taking you beyond the passive “information gathering” of the standard survey and into the realm of real dialogue.
Our surveys deliver high response rates because they’re pleasant and fast to work with. Thanks to proprietary Medallia technology, no one has to wait to get into the survey or wait for pages to load.
You can customize your survey to cover anything and everything you wish—on the fly. That includes adding and deleting questions ad hoc. Which means you always get the information you want.
Open-ended questions (e.g., “Anything you’d like to add?”) are notorious for generating answers that go unread. Not anymore. Medallia not only reports and distributes responses to open-ended questions answered online and on paper, but also gives you powerful capabilities to search key comments.
Other survey applications interact with databases endlessly, generating bottlenecks when many people try to take a survey at once. Medallia technology minimizes references to the database and uses compression so that respondents—even those with slow Internet connections—can move through surveys rapidly.
