Medallia gives you a coordinated, powerful way to monitor and improve services and products at every point of contact with the customer. Our systems collect customer feedback, process it and disseminate it, and provide the means to act on it immediately. You’ll know more, you’ll do more, you’ll win more.
The rollout of Medallia’s solution was painless and easy. It was one of our most successful technology launches ever.
—Fortune 500 CEO
Other survey applications interact with databases endlessly, generating bottlenecks when many people try to take a survey at once. Medallia technology minimizes references to the database and uses compression so that respondents—even those with slow Internet connections—can move through surveys rapidly.
We work with you to configure our systems for each level in your company. That means people start using them quickly, and without a lot of effort on your part.
We deploy our software on demand—that is, via the Internet. We host the systems, and customers everywhere use them. You don’t buy something shrink-wrapped; you simply subscribe and log on. You avoid ever having to think about compatibility, about whether you have enough capacity, or about maintenance.
The patent-pending Medallia online analytical processing (OLAP) engine uses proprietary technologies to let thousands of users run computation-intensive analyses simultaneously and quickly. You can slice and re-slice data any way you like (location, customer demographics, sub-brands) to isolate trends. And compare any cut with analogous data for competitors.
Changes get made when they need to. Top performers get recognized. Others take action without having to be told. And when you need to, you see the big picture.
