The Opportunity

The Engineering Manager is a key position at Medallia, a company whose success has been driven, in part, by the talent of its programmers. This position will report directly to the VP of Engineering.

The Engineering Manager must feel comfortable managing:

• World-class programmers: more than half of Medallia’s current programmers have been recognized in international programming competitions.
• in a “perpetual start-up” environment, permeated by a spirit of experimentation, innovation and customer satisfaction.

Responsibilities:

The Engineering Manager will manage a team of world class programmers. Specifically, he or she will:

• Manage team of 6-10 engineers including:
  • Recruiting top programming talent
  • Providing organizational and technical leadership
  • Mentoring programmers to facilitate promoting from within the company
  • Motivating team
  • Conducting performance evaluations of team members
• Take ownership of software release schedules
  • Plan schedules, allocating resources across concurrent engineering projects
  • Adhere to release schedules
  • Keep management updated on status of releases
• Collaborate with the product management team to develop functional specifications
• Oversee the design of new features in the context of the system architecture
• Maintain close communication with other engineering offices
• Manage—and help drive improvement in:
  • software development processes
  • operational processes

Experience:

• 3+ years experience—and proven success—in managing engineering, including:
  • managing a team
  • demonstrating technical and organizational leadership
  • handling multiple ongoing projects through product life cycle
• 5+ years experience successfully developing software
• Extensive experience in building enterprise software including:
  • Experience with databases
  • High availability, high volume systems
  • Web applications
  • Start-up experience a plus

Personality:

• Naturally assumes broad leadership responsibilities
• Takes ownership and sees projects through to successful completion
• Independent thinker, strong team player
• Is able to work under time pressure, in a changing environment
• Enjoys working with intelligent, talented, and hard working colleagues

Skills:

• Superior interpersonal and leadership skills, especially in running cross-functional teams
• Ability to communicate effectively—verbally and in writing—with business and technical personnel
• Excellent organizational skills
• Strong understanding of coding principles and concepts
• Strong programming skills in Java

Education:

• BA/BS from top school. Degree in computer science or related field, and/or advanced degree a plus
• Stellar academic performance
• Some business courses a plus
• Advanced degree a plus

The Company

Medallia is a fast-growing, profitable, privately-held enterprise software firm (no VC funding needed) whose suite of products enables companies to sense, interpret and react to customer feedback with nervous-system-like effectiveness.

From the launch of our beta product in 2001 to today, Medallia has become the leading provider of customer experience management systems in its initial target industries and is rapidly expanding into new verticals. We enjoy a 100% subscription renewal rate from our highly reference-able client base of Global 2,000 companies.

The Opportunity

Medallia’s Solutions Team architects and configures solutions that enable our clients to collect, analyze, and act on customer feedback both rapidly and strategically. As a Solutions Configuration Analyst, you will play an integral role in the deployment of leading edge customer feedback solutions for Medallia’s Global 2,000 clients. You will also help to shape the development of Medallia’s fast-evolving, best-in-class software products.

The Solutions Configuration Analyst will be responsible for configuring and implementing new customer feedback management programs at both new and existing clients. Configurations are completed primarily using Medallia’s set up GUI.

Primary Responsibilities:

• Implementation planning
  • Provide effort estimates for configuration tasks
• System design and set up
  • Participate in the solution design process by providing feedback on customer requirements and suggesting configuration solutions
  • Review solution designs for completeness and accuracy
  • Develop set up specifications
  • Execute the configuration tasks and QA associated with the solution designs both for client implementations and demonstrations for prospective clients
  • Provide suggestions to engineering/product management on enhancing system set up capabilities
• Data analysis, including:
  • Scale transformations
  • Sampling program design
  • Data quality review
• Develop Medallia project management strategies and implementation tools

Experience:

• 0-3 years work experience
• Project management experience
• Experience in enterprise software strongly desired
• Experience in market research a plus

Education:

• BA/BS

Skills:

• Excellent attention to detail
• Strong project management skills
• Good analytical skills
• Knowledge about company's products and how they meet customer needs
• Strong Excel. Knowledge of SPSS, SQL a plus.

Personality:

• Organized
• Gets things done
• Practical problem solver
• Interest in technology and software

The Opportunity:

Medallia’s Solutions Team architects and configures solutions that enable our clients to collect, analyze, and act on customer feedback both rapidly and strategically. As a Solutions Analyst, you will play an integral role in the design and deployment of leading edge customer feedback solutions for Medallia’s Global 2,000 clients. Working across Medallia’s engineering, market research, and management teams, you also will help to shape the development of Medallia’s fast-evolving, best-in-class software products.

The Solutions Analyst will be responsible for designing and implementing new customer feedback management programs at both new and existing clients.

Primary Responsibilities:

• Assist with management of client implementations
  • Interface with clients to architect solution based on Medallia system capabilities
  • Work with product management and engineering to address new feature requests
  • Coordinate engineering resources and managing software development
• System design and set up
  • Develop specifications detailing system survey and reporting functionality
  • Configure system
  • Provide direction to engineering on enhancing system set up capabilities
• Data analysis, including:
  • Trend analysis
  • Key driver analysis
  • Scale transformations
  • Sampling program design
  • Data quality review
• Assist clients with survey design
• Develop Medallia project management strategies and implementation tools

Experience:

• 0-3 years work experience
• Project management experience
• Experience in management consulting, market research, enterprise software a plus
• Proven track record of meeting and exceeding goals

Education:

• BA/BS or higher from top school

Skills:

• Strong project management skills
• Strong interpersonal skills
• Excellent attention to detail
• Strong quantitative skills a must
• Excellent written and oral communication skills
• Strong analytical skills
• Knowledge about company’s products and how they meet customer needs
• Knowledge of statistical software packages (e.g., SPSS) a plus

Personality:

• Highly disciplined and organized
• Entrepreneurial, can-do attitude
• Creative, yet practical problem solver
• Interest in technology and software
• Enjoy new challenges, and meeting new people

The Opportunity:

Medallia is looking for an experienced Operations Engineer to take full responsibility for our platform operations and general health. Medallia is a 24/7 Software as a Service (SaaS) provider, known not only for having unbeatable technology, but also for our outstanding operational quality.

Over the past two years we’ve doubled our operations several times, making it a challenge to maintain the excellence of service that sets us apart from our competition. It will be the responsibility of the Operations Engineer to maintain and improve our service by helping us design and execute operational processes and procedures, take our monitoring facilities to the next level, and support the different teams (development, QA, implementations) with resource provisioning and configuration management.

Primary Responsibilities:

• Take ownership of Medallia’s production environment, its operation, and deployment
• Enhance current monitoring tools
• Support Development, QA, and Implementation teams with their resource provisioning and configuration management needs
• Automate repetitive processes using script tools

Education:

• B.S. in Computer Science or other technical field, or equivalent work experience
• Stellar references

Experience:

• 3+ years experience operating a 24/7 production environment
  • Monitoring systems health
  • Deployment of new releases
  • System level troubleshooting
• Extensive experience programming shell and at least one other major scripting language (Python, Perl, Ruby, etc.)
• Extensive experience in Unix-like and Windows environments
• Experience dealing with different file formats (XML, CSV, etc.)
• Experience with databases and SQL knowledge a plus

Personality:

• Strong analytical and troubleshooting skills
• Can-do attitude with ability to take ownership of projects
• Able to handle critical situations under time pressure, judging when to act, and when to consult
• Enthusiasm for tackling complex problems
• Strong communication skills, both written and verbal
• Enjoy working with intelligent, talented, and hard-working colleagues, but also self-motivated

Medallia is a great place to work. The team is both high-performing and collegial resulting in a unique company where employee turnover is low (the management team has been together since inception) and employee satisfaction is high. Compensation is highly competitive.

Opportunity:

The Senior Client Engagement Analyst will support Engagement Consultants on managing post-implementation relationships with medium-to-large clients and may own relationships with very small clients. The Senior Analyst will have client contact, but not at the most-senior levels. Specifically, the Senior Analyst will:

• Assist with survey design
• Conduct various types of data analyses using SPSS
• Create reports that address the client’s internal marketing and operational issues
• Formulate solid conclusions and recommendations based on findings
• Train clients on the use of the Medallia system
• Respond to ad hoc questions and issues

Experience:

• 3–5 years previous professional experience (in same/similar position)
• Ideal previous experience from market research, management consultant, or enterprise software company

Education:

• BA/BS or higher from top school

Skills:

• Excellent analytical skills
• Superior customer-service skills
• Good problem-solving skills
• Emerging consultative skills
• Strong written and oral communication and presentation skills
• Excellent organizational and time management skills – must be able to work on several projects at once and meet project timelines
• Proficient in SPSS and Excel
• Attention to detail
• Market research methodologies and best practices knowledge

Personality:

• Entrepreneurial
• Analytical
• Highly disciplined and organized
• Enthusiastic
• Fun-loving

Medallia is part of a new and rapidly growing industry called Enterprise Feedback Management (EFM), which unites two industries: traditional customer satisfaction research and technology. Because EFM is a hybrid industry, our Client Services team members are also “hybrids.” They not only possess strong backgrounds in customer satisfaction/loyalty research but also passion for technology and its possibilities. They are energized by what technology can do for customer satisfaction/loyalty research.

Medallia’s Client Services also provides legendary service to its clients – earning the reputation of “true partner.” Carlson Hotels Worldwide awarded Medallia Supplier of the Year in 2007. To quote Carlson President & CEO, Jay Witzel, “Great brands must be supported by outstanding suppliers that help us maintain a competitive edge. Medallia was instrumental in developing and executing a guest feedback capture system that provided us with a new analysis and solutions tool that was on time and on budget.” (see: http://www.medallia.com/news_2007_carlson_award.php)

Finally, the Medallia Client Services team is seasoned. It is composed of former senior staff and executives from the top US market research firms (Harris Interactive, Ipsos, J.D. Power, NPD Group and Telephia). More than 75% of our client services staff earned advanced degrees in market/customer research-related fields from top universities. All of our Client Service Managers have multiple years’ experience implementing enterprise software solutions, mainly of Customer Relationship Management solutions, so they understand technology. They also possess deep vertical-specific knowledge. Many have run large-scale research practices exclusively targeted to, or held senior roles in, the following industries: Automotive, Financial Services, Health Care, High Tech, Hospitality, Retail, and Telecommunications.

Medallia is a great place to work. The team is both high-performing and collegial, resulting in a unique company where employee turnover is low (the management team has been together since inception) and employee satisfaction is high. Compensation is highly competitive.

If you are passionate about research AND technology and thrive working with talented colleagues in a high-performance environment, then this may be the opportunity for you. Because we are adding new clients every day, we are hiring Client Engagement Consultant on an ongoing basis.

Key position in a company whose core philosophy—and key to success—is "Build Great Products."

Responsibilities:

Work closely with customers, sales team, and engineers to build products that deliver superior customer experiences. Specifically,

• Uncover needs for new products or product features
• Establish short- and long-term product goals and strategies
• Develop and document detailed product specifications
• Develop reasonable implementation schedules, from inception to product launch
• Lead cross-functional teams in developing products
• Prioritize projects within engineering
• Implement new or improved product-development processes

Qualifications:

Education:

• Degree in computer science or related engineering field (MS or PhD a plus) from top school
• Stellar academic performance
• Some business courses a plus

Experience:

• 5+ years experience successfully developing software, including:
• authoring detailed specs for engineering
• hitting release dates
• marketing software
• planning multiple product releases
• Experience with web application development
• Experience with user interface design and a keen understanding of usability issues

Skills:

• Superior quantitative and analytical skills
• Strong leadership skills: ability to influence senior executives
• Ability to communicate effectively verbally and in writing with business and technical personnel
• Excellent organizational skills
• Superior interpersonal and leadership skills, especially in running cross-functional teams
• Strong technical background with in-depth working knowledge of Java, Perl, C++, and database programs, preferably SQL Server and MySQL

Personality:

• Take ownership and see projects through to successful completion
• Creative, especially in applying application software to solve business problems
• Love to make stuff
• Favor a results-first, "get things done" approach
• Able to work under time pressure, in a changing environment, without a lot of predetermined specifications
• Enjoy working with intelligent, talented, and hard working colleagues, but self-motivated
• Detail-oriented

The Opportunity:

The Client Engagement Analyst will support Engagement Consultants on managing post-implementation relationships with clients; may have client contact, but not at the most-senior levels. Specifically, the Analyst will:

• Assist with survey design
• Conduct various types of data analyses using SPSS
• Create reports that address the client’s internal marketing and operational issues
• Train clients on the use of the Medallia system
• Respond to ad hoc questions and issues

Experience:

• 0 – 2 years previous professional experience (in same/similar position)

Education:

• BA/BS or higher from top school

Skills:

• Excellent analytical skills
• Superior customer-service skills
• Strong written and oral communication skills
• Excellent organizational and time management skills – must be able to work on several projects at once and meet project timelines
• Proficient in SPSS and Excel
• Attention to detail
• General market research knowledge

Personality:

• Entrepreneurial
• Analytical
• Highly disciplined and organized
• Enthusiastic
• Fun-loving

Medallia is part of a new and rapidly growing industry called Enterprise Feedback Management (EFM), which unites two industries: traditional customer satisfaction research and technology. Because EFM is a hybrid industry, our Client Services team members are also “hybrids.” They not only possess strong backgrounds in customer satisfaction/loyalty research but also passion for technology and its possibilities. They are energized by what technology can do for customer satisfaction/loyalty research.

Medallia’s Client Services also provides legendary service to its clients – earning the reputation of “true partner.” Carlson Hotels Worldwide awarded Medallia Supplier of the Year in 2007. To quote Carlson President & CEO, Jay Witzel, “Great brands must be supported by outstanding suppliers that help us maintain a competitive edge. Medallia was instrumental in developing and executing a guest feedback capture system that provided us with a new analysis and solutions tool that was on time and on budget.” (see: http://www.medallia.com/news_2007_carlson_award.php)

Finally, the Medallia Client Services team is seasoned. It is composed of former senior staff and executives from the top US market research firms (Harris Interactive, Ipsos, J.D. Power, NPD Group and Telephia). More than 75% of our client services staff earned advanced degrees in market/customer research-related fields from top universities. All of our Client Service Managers have multiple years’ experience implementing enterprise software solutions, mainly of Customer Relationship Management solutions, so they understand technology. They also possess deep vertical-specific knowledge. Many have run large-scale research practices exclusively targeted to, or held senior roles in, the following industries: Automotive, Financial Services, Health Care, High Tech, Hospitality, Retail, and Telecommunications.

Medallia is a great place to work. The team is both high-performing and collegial, resulting in a unique company where employee turnover is low (the management team has been together since inception) and employee satisfaction is high. Compensation is highly competitive.

If you are passionate about research AND technology and thrive working with talented colleagues in a high-performance environment, then this may be the opportunity for you. Because we are adding new clients every day, we are hiring Client Engagement Consultant on an ongoing basis.

The Opportunity:

Medallia’s Solutions Team architects and configures solutions that enable our clients to collect, analyze, and act on customer feedback both rapidly and strategically. As a Project Manager on the Solutions Team, you will help to channel the Company’s engineering, market research and management expertise to deploy leading edge customer feedback solutions for Medallia’s Global 2,000 clients and to shape the development of Medallia’s fast-evolving, best-in-class software products.

The Project Manager will be responsible for implementing new customer feedback management programs at both new and existing clients.

Primary Responsibilities:

• Managing client implementations
  • Interface with clients to architect solution based on Medallia system capabilities
  • Develop detailed specifications that address client needs
  • Work with product management and engineering to address new feature requests
  • Coordinate engineering resources and managing software development
• System set up
  • Configure system
  • Manage Implementation Analysts on system set up
  • Provide direction to engineering on enhancing set up system
• Assist clients with survey design
• Develop Medallia project management strategies and implementation tools

Experience:

• 6-10 years work experience
• Significant project management experience, ideally from management consulting, market research, or enterprise software company
• Proven track record of meeting and exceeding goals

Education:

• BA/BS or higher from top school

Skills:

• Superior project management skills
• Excellent interpersonal skills
• Great attention to detail
• Strong analytical skills
• Strong written and oral communication and presentation skills
• Knowledge about company's products and how they meet customer needs
• Knowledge of statistical software packages (e.g., SPSS) a plus
• Strong quantitative skills a plus

Personality:

• Highly disciplined and organized
• Entrepreneurial, can-do attitude
• Interest in technology and software
• Enjoy new challenges, and meeting new people

The Opportunity:

The Client Engagement Consultant will be responsible for consulting on program/survey design and then managing the post-implementation, ongoing relationships with client.

Specifically, the Consultant will:

• Understand clients’ businesses, objectives, and issues
• Work with clients as a partner to help them address their needs and challenges
  • Design surveys/survey programs to meet client objectives
  • Champion the value of Medallia data with proactive data analysis
• Build long-term, deep relationships at various levels within client organizations
• Develop long-term project management strategies
• Respond to ad hoc inquiries and requests
• Prepare management reports and consult on action plans
• Deliver executive presentations
• Present at industry conferences
• Retain existing business and generate new business within existing accounts

Experience:

• 8-10 years experience
• Significant project management experience, ideally from management consulting, market research, or enterprise software company
• Proven track record of meeting and exceeding goals

Education:

• BA/BS or higher from top school

Skills:

• Superior project management skills
• Strategic thinker
• Strong interpersonal skills
• Excellent consultative, analytical, and problem-solving skills
• Knowledge of statistical software packages (e.g., SPSS) a plus
• Knowledge of research methodologies and best practices
• Superior customer-service and relationship building skills
• Strong written and oral communication and presentation skills
• Survey design skills

Personality:

• An expert relationship builder
• Entrepreneurial
• Highly disciplined and organized
• Sales-oriented, results-focused
• Fun-loving

Medallia is part of a new and rapidly growing industry called Enterprise Feedback Management (EFM), which unites two industries: traditional customer satisfaction research and technology. Because EFM is a hybrid industry, our Client Services team members are also “hybrids.” They not only possess strong backgrounds in customer satisfaction/loyalty research but also passion for technology and its possibilities. They are energized by what technology can do for customer satisfaction/loyalty research.

Medallia’s Client Services also provides legendary service to its clients – earning the reputation of “true partner.” Carlson Hotels Worldwide awarded Medallia Supplier of the Year in 2007. To quote Carlson President & CEO, Jay Witzel, “Great brands must be supported by outstanding suppliers that help us maintain a competitive edge. Medallia was instrumental in developing and executing a guest feedback capture system that provided us with a new analysis and solutions tool that was on time and on budget.” (see: http://www.medallia.com/news_2007_carlson_award.php)

Finally, the Medallia Client Services team is seasoned. It is composed of former senior staff and executives from the top US market research firms (Harris Interactive, Ipsos, J.D. Power, NPD Group and Telephia). More than 75% of our client services staff earned advanced degrees in market/customer research-related fields from top universities. All of our Client Service Managers have multiple years’ experience implementing enterprise software solutions, mainly of Customer Relationship Management solutions, so they understand technology. They also possess deep vertical-specific knowledge. Many have run large-scale research practices exclusively targeted to, or held senior roles in, the following industries: Automotive, Financial Services, Health Care, High Tech, Hospitality, Retail, and Telecommunications.

Medallia is a great place to work. The team is both high-performing and collegial, resulting in a unique company where employee turnover is low (the management team has been together since inception) and employee satisfaction is high. Compensation is highly competitive.

If you are passionate about research AND technology and thrive working with talented colleagues in a high-performance environment, then this may be the opportunity for you. Because we are adding new clients every day, we are hiring Client Engagement Consultant on an ongoing basis.

Medallia’s analyst program is ideal for candidates with strong analytical skills and broad interests who want explore different career possibilities and work across multiple disciplines in a thriving start-up environment.

Analysts are staffed in the analyst pool for a minimum of one and maximum of two years. Initially, they are assigned to a new client implementation in which they help understand client requirements and configure our application to optimally meet those requirements. Once Analysts have completed an implementation, they are staffed on a variety of projects, which may include:

• data analyses, many of which impact the direction of Medallia’s Fortune 1,000 clients
• client services such as building deep relationships with clients, responding to client questions and requests, educating clients on the use of the Medallia system
• product development that helps shape Medallia’s fast-evolving, best-in-class software products;
• representation of Medallia at client and industry conferences. Medallia makes every effort to staff Analysts on a variety of projects that span different industries: hospitality, financial services, high tech, retail, health care, and manufacturing.

The Client Services Analyst will be responsible for support and analysis to service and expand Medallia’s account base. Specific responsibilities include:

• Providing analytical support
  • Responding to client requests for data analysis and reports — on marketing and operations issues, as well as on the Medallia system
  • Providing analysis to support new feature development for the Medallia system
  • Championing the value of Medallia data with proactive analysis
• Assist with client implementations
  • Developing detailed specifications that address client needs
  • Providing implementation QA support
  • Developing support materials
• Responding to ad hoc questions and issues
• Building long-term, deep relationships within client organizations
• Identify new business opportunities:
  • In existing accounts through up-sell opportunities
  • In new markets by identifying unmet business needs

Education:

• BA/BS or higher from top school

Experience:

• 0-3 years work experience
• Experience in management consulting, market research, investment banking, account management, and/or enterprise software a plus

Skills:

• Excellent analytical skills
• Strong interpersonal skills
• Superior customer-service skills
• Project management experience a plus
• Knowledge of statistical software packages (e.g., SPSS) a plus
• Strong written and oral communication and presentation skills

Personality:

• Highly disciplined and organized
• Intellectually curious, but results focused
• Detail oriented
• Strong initiative

Medallia’s Engineering Team’s vision is simple: build the most advanced, configurable, and easy to use Customer Feedback Solution on earth. So far, our Engineers have made this vision a reality. Our development tools allow us to be fearless innovators, and we use technology not only to develop our products but also to support our fast-paced feature development schedule.

At Medallia we believe in using the appropriate tools for each task. If we are not satisfied with the tools we find, we build our own. From test environments and continuous integration to regression/load testing and deployment, we integrate, reuse, and build software that helps us build our products quickly without compromising quality.

If you are an avid developer and like to challenge yourself by learning new technologies on a daily basis and applying them in a variety of different projects, we have the perfect opportunity for you.

The Opportunity: “Develop Medallia’s unique Engineering Toolset”

Primary Responsibilities:

• Design, implement, and take responsibility for Medallia’s development tools
• Work within the Engineering Team to automate workflows
• Work with the Operations Team to develop the vision for Medallia’s next generation Operations Control Panel
• Interact with the entire Medallia team to build a great and unique product

Education:

• BS or MS in computer science or other technical field
• Stellar references
• Academic transcript, if recently graduated

Skills:

• 3+ years experience programming in Java
• Excellent Unix/Linux and shell scripting skills
• Experience with web application development and Internet/web technologies
• Experience with software automation a plus
• Experience with unit/system/acceptance/load testing a plus

Personality:

• Able to work under time pressure, in a changing environment
• Enjoy working with others, but self-motivated
• Resourceful
• Thorough
• Strong communication skills, both written and verbal

Medallia is a great place to work. The team is both high-performing and collegial resulting in a unique company where employee turnover is low (the management team has been together since inception) and employee satisfaction is high. Compensation is highly competitive.

The Opportunity: “Develop great software”

Do you crave a work environment surrounded by intelligent, talented, and hard working colleagues? Thrill at developing products that customers use and love? Enjoy using your programming skills to solve real-world problems, not just theoretical ones? Enjoy programming for evolving needs without the guidance of thick specification documents?

If you’re: excited by using technology to transform a market and solve age-old problems, looking for a profitable start-up, and willing to work hard, then we'd like to talk to you.

Primary Responsibilities:

• Design, implement, and take responsibility for parts of Medallia’s products
• Contribute organizational ideas and tools with the development team
• Keep a close eye on details, with the product vision in mind
• Interact with the entire Medallia team to build a great and unique product

Education:

• BS or MS in computer science or other technical field
• Top 5% of class
• Stellar references
• Academic transcript, if recently graduated

Skills:

• 5+ years experience programming in Java
• Extensive experience in high availability web application a plus
• Extensive experience with databases
• Multi-threading programming experience
• System administration skills a plus, especially with Unix-like environments
• Proven track record of doing cutting-edge research and/or development

Personality:

• Able to work under time pressure, in a changing environment
• Enjoy working with others, but self-motivated
• Resourceful
• Thorough
• Strong communication skills, both written and verbal

Medallia is a great place to work. The team is both high-performing and collegial resulting in a unique company where employee turnover is low (the management team has been together since inception) and employee satisfaction is high. Compensation is highly competitive.

Responsibilities:

• Develop great software

Medallia is solving customer feedback problems for Fortune 1000 companies. Customer feedback, like CRM ("Customer Relationship Management") before it, is ripe for technological transformation. In the past, companies seeking customer feedback systems relied on tailor-made solutions from market research, consulting, and custom engineering firms. But today, by leveraging technology, companies are turning to feedback systems integrated into their operations. Medallia is at the forefront of this technology-enabled transformation. It has designed and built products that amaze clients and truly sell themselves.

If you're: excited by using technology to transform a market and solve age-old problems, looking for a profitable start-up, and willing to work hard, then we'd like to talk to you.

Duties:

• Lead the design, coding, deployment and maintenance tasks of our Data Collection Engine.
• Utilize server side technologies; OO and scripting programming languages; shell scripting; XML, HTML markup languages; MySQL, and SQLServer databases.
• Leverage the above technologies in a Windows/Linux mixed platform.
• Customize products to meet customer needs.
• Programming in Java (or C++ and some Java) and Perl (or Python).
• Utilize experience with databases, preferably with SQL Server and MySQL.
• Apply Multi-threaded systems design and programming experience.
• System administration with RH Linux and Windows 2000 Server.

Qualifications:

• 4 or more years of software engineering (or closely related) employment experience plus expertise in custom-built, dialog driven servers and services; OS design and development; and AI methods and technologies.
• Proven track record of doing cutting-edge research and/or development.
• Stellar references.

Personality:

• Able to work under time pressure, in a changing environment, and without a lot of pre-determined specifications.
• Flexible.
• Enjoy working with others, but self-motivated.
• Resourceful.
• Thorough.
• Strong communication skills, both written and verbal.

Medallia is looking for world-class engineers to join our growing team in building the next generation of customer feedback solutions.

Responsibilities:

• Develop great software

Education:

• BS in computer science or other technical field (MS or higher a plus)
• Top 5% of class
• Stellar references
• Academic transcript

Experience:

• 3+ years programming experience (may be concurrent with studies)
• Successful performance in ACM or TopCoder competition a plus
• Experience with databases (preferably with SQL Server and MySQL), multi-threading, web application development and system administration (especially RH Linux or Windows 2000 Server) a plus

Skills:

• Strong programming/scripting skills in any of the following: C++, Java, Perl, Python
• Strong communication skills, both written and verbal

Personality:

• Take a results-first, "get things done" approach
• Able to work under time pressure, in a changing environment, without a lot of predetermined specifications
• Flexible, willing to work on any parts of the products as required
• Enjoy working with intelligent, talented, and hard-working colleagues, but self-motivated
• Detail-oriented

Medallia’s enterprise software is famous for a number of benefits (ease of use, intuitiveness, etc.), including its reliability. The challenge going forward is to maintain -– and even exceed -- our enviable quality record even as we enter a period of rapid growth. We are looking for top QA engineers who will help us put in place and manage a scalable quality process that enables us to grow robustly without compromising quality.

Primary Responsibilities:

• Play a key role in the software release process
• Plan, document, and execute test plans during all phases of the product lifecycle
• Work closely with the product management and development teams to find, investigate, report, and track issues to ensure we’re creating high quality products that meet our customers' needs

Education:

• BS in computer science or other technical field (MS or higher a plus)
• Stellar references

Experience:

• 5+ years in Enterprise software industry
• Experience testing web software
• Record of helping to deliver high quality products
• Client and server side testing experience
• Experience working with and scripting automated testing tools
• Understanding of browser-to-browser differences
• Experience influencing requirements and design to improve quality, system performance and testability
• Comfortable in Linux/UNIX environment
• Understanding of web applications and networking
• Software development experience a plus

Skills:

• Ability to use structured and unstructured approaches in identifying and reproducing defects
• Good troubleshooting skills
• Strong attention to detail
• Excellent communication and time management skills

Personality:

• Passion for finding problems, and vulnerabilities in software
• Can-do attitude and not afraid to take ownership of projects
• Able to work under time pressure, in a changing environment, without a lot of predetermined specifications
• Enjoy working with intelligent, talented, and hard-working colleagues, but self-motivated