Action Built In

Medallia solutions go far beyond reporting and analysis.

They lead directly to better products and services by prompting you to specific actions: remedies, improvements, or opportunities.

The starting point is your own customers' feedback. Our systems analyze it, compare it inside and outside your company, and make recommendations based on it.

You enact the recommendations (or not), observe the outcome, and move ahead from there. It's an ongoing cycle in which you'll continuously make improvements and enhancements.

Our built-in customer-recovery process drives immediate action. You get alerts when customers are at risk of defecting (you set the criteria) plus the tools you need to win them back. Tools for quick, direct, hassle-free communication with disaffected customers. Tools to monitor performance and handle issues consistently across your organization.

The results of our action built in? In one recent case, it helped a major hotel company win the coveted 2004 Chain Leadership Award for Customer Service—excellence in listening and responding to the needs of guests.

The old adage is true: There's power in knowledge. But then, there's even more power in action.

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Why Medallia

Action Built In

Medallia solutions go far beyond reporting and analysis.