Medallia
Text
Analytics
The Power of Text Analytics — Right in Your Customer Experience Management Solution.
Easy to Use
Medallia Text Analytics makes it easy to turn unstructured data into insights.
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Comments and Scores Together at Last
We go beyond traditional text analytics tools and show you which comments drive satisfaction and loyalty the most.
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Easy to Share
Medallia Text Analytics is available right inside the Medallia system, so its insights are easy to share with people across your organization.
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Text Analytics So Easy to Use, People Really Use It
Most text analytics solutions today are specialized systems that require trained experts to make any use of them. Medallia Text Analytics is different. Our easy-to-use interface generates powerful insights, yet makes these insights easy to understand, even with little to no formal training.
Our graphical homepage modules make it easy to identify the most positive, and most negative, comment topics at a glance. You can see instantly what new topics are emerging, so you can stay on top of what's happening in your business right now. Plus, it's easy to drill down and get deep insights on any topic you're interested in.
Easy to Share Across Your Organization
Most text analytics systems today are designed to be shared with only a small team of experts. But companies know that the best insights are useless if they're not in the hands of people in your organization who can do something about them.
Medallia Text Analytics is different. It is available right in the Medallia system, so it's easy to share with people across your organization. There's nothing new to learn, no new software to install, and no additional systems integrations to worry about. You can share text analytics reporting modules across only a few users — or across thousands. It's your choice.
Next Steps:
- Medallia Text Analytics Solution Brochure
Learn how easy Text Analytics can be to use and gain insight from - Customer Feedback Breakthrough
Learn how Text Analytics can be used by anyone in your company
Analyzes Comments and Scores together
Know which comment topics have the biggest impact on customer experience. Target your improvement plan to have the greatest impact and ROI.
Most text analytics solutions analyze only text, and ignore other important parts of the feedback — like quantitative scores. Only Medallia combines both text and scores together, so you can see which comment topics are having the greatest impact on your scores. We do that by creating a simple number, a proprietary algorithm called the Medallia Impact Index (MII). The MII helps you determine which comment categories have the greatest impact on overall satisfaction and loyalty scores.
You can easily slice and dice your data to get deep insights on any topic. You can see at a glance which customer segments are talking most about a topic, and which business locations or teams are generating the most feedback on this area.