World-class Client Services
Customer feedback is a simple idea that’s anything but simple to execute, especially in large organizations. Our world-class service and support team will help you deploy a solution that makes feedback both simple and results-oriented.
We work with you to configure our systems for each level in your company. That means people start using them quickly, and without a lot of effort on your part. We also offer seamless delivery at the IT level. The technology is Internet-distributed and deploys on demand. That sidesteps countless issues of compatibility, maintenance, and overhead.
We help you collect the right information
Working closely with you, we develop a questionnaire that focuses on the metrics that drive satisfaction and loyalty. We ensure statistical validity by maximizing response rates; ours are some of the highest response rates in the industry. We also monitor data integrity by identifying attempts to submit fraudulent survey responses.
We distill the data so you know what it means
We present feedback in easy-to-interpret formats, such as color-coded graphics, and discern trends even from unstructured (open-ended) data. When necessary—which it rarely is—our consultants provide additional analysis.
We make sure your whole organization knows what the feedback is, regardless of:
- Complexity
- We handle intricacy in our clients’ programs, such as sophisticated weighting systems, with ease.
- Scale
Our system serves tens of thousands—not just tens, hundreds, or thousands—of locations and users.- Multiple languages
- Our system can collect data and report results, including open-ended comments, in all languages.
- Other corporate systems
- We can seamlessly integrate our solution with your systems, such as intranets (e.g., brand portals), databases (e.g., CRM), and applications (e.g., business intelligence software).
