Satisfy: Subscriber - For Membership-driven Businesses

Satisfy: Subscriber™ – Enterprise Feedback Management Solutions

For membership-driven business, where renewal is key

Medallia’s Subscriber feedback solution gathers and reports feedback from customers of companies that bundle services and sell them as subscriptions or memberships—such as fitness clubs, wireless service providers, and vacation-ownership companies.

Schedule A Demo of Medallia’s Enterprise Feedback Management Solution – Enterprise Feedback 2.0

Key Benefits

Tracks service performance across all subscriber touchpoints and facilitates corrective action where needed.
Provides relationship recovery tools that help reduce defection rates of dissatisfied subscribers, who represent a major opportunity for subscriber-based companies.
Evaluates success of sales efforts in converting trial users to full-time subscribers and in generating realistic product expectations.
Identifies up-sell opportunities.
Monitors satisfaction of subscriber base, even for companies lacking a surveyable flow of ongoing subscriber transactions.

It isn’t just better information at a better price—it’s made my life easier.

—VP, Operations and Revenue Management

Modules
Features

SatTracker™: Continuous tracking of subscriber satisfaction.
ProblemTracker™: Tracking of problem incidence and resolution.
PerformanceRanker™: Ranking of locations (if applicable) and departments on a wide variety of attributes.
MemberProfiler™:: Demographic information about subscribers/members.

ResponseInvestigator™: Viewing and searching of individual response forms, including verbatim open-ended comments. Also, near-real-time warnings about dissatisfied and inactive subscribers/members who are at risk of not renewing.
LoyaltyTracker™: Subscribers’ brand loyalty: how it changes over time and how the performance of each location (if applicable) or department affects it.

Alert: Alerts trigger whenever the system detects a potential at-risk customer relationship. You set the trigger points.
Built-in customer-recovery tools: Intervene and curb the potential loss of high-value customers.
Powerful search, sort and filter: Tools for personalizing home pages and reports allow every user to focus on the information he or she needs.
Just-in-time data: Delivers voice-of-the-subscriber feedback almost as fast as your subscribers give it.
Drill-down capabilities: Powerful yet easy-to-use drill-down capabilities to “get to the bottom” of key trends and data anomalies.

Enterprise-wide system: Your whole organization works off the same page, without a time-consuming distribution process.
Personalized: Tools for personalizing home pages and reports so every user focuses on the information he or she needs.
Multi-format export: Tools to save data as PDF reports or Excel spreadsheets at the click of a button.
Multi-mode surveying: Survey modes include telephone, mail, comment card, and interactive voice response (IVR). Tools allow integration of data from multiple sources.