Satisfy: Employee™

Because customer satisfaction begins with your employees

Medallia’s Employee feedback solution gathers and reports feedback from your people and on your internal processes. It’s an immensely valuable asset in an area critical to long-term success and integral to customer satisfaction. Satisfied employees work harder to satisfy your customers.

Schedule A Demo of Medallia’s Enterprise Feedback Management Solution – Enterprise Feedback 2.0

Key Benefits

Identifies root problems that cause employee dissatisfaction and monitors progress of corrective actions.
Determines key drivers of employee satisfaction that have the greatest impact on customer satisfaction (when implemented concurrently with our customer feedback solution, Satisfy: Customer™).
Continuously tracks programs such as human resources initiatives and their impact on employee satisfaction.
Monitors employee morale, even in high-turnover businesses, through ongoing surveys.
Enables sharing of best practices across the organization—not possible with the traditional, decentralized approach to employee surveys.

We naturally chose Medallia to implement our employee feedback system, because it allows immediate feedback and ease of use.

—President and Chief Operating Office

Modules
Features

SatTracker™: Continuous or periodic tracking of employee satisfaction. Tools to compare results across departments, across different employee groupings, or across employee demographics.
DepartmentRanker™: Ranking of departments, business units, management groups, or locations in terms of employee satisfaction.

ResponseInvestigator™: Viewing and searching of individual response forms. Features include the ability to translate open-ended comments, which is vital for companies with non-English-speaking employees.
EmployeeProfiler™: Easy-to-read profiles that enable you to ensure that respondents are a representative sample of employees.

Confidentiality: Maintains employee anonymity by assigning each respondent a code that cannot be linked to the individual and requiring a minimum number of responses in reported data.
Powerful search, sort and filter: Tools to search, sort, and filter for just about anything, including verbatim content, along any dimensions you choose.
Just-in-time data: Delivers voice-of-the-employee feedback almost as fast as your employees give it.
Drill-down capabilities: Powerful yet easy-to-use drill-down capabilities to “get to the bottom” of key trends and data anomalies.

Enterprise-wide system: Your whole organization works off the same page, without a time-consuming distribution process.
Personalized: Tools for personalizing home pages and reports allow every user to focus on the information he or she needs.
Multi-format export: Tools to save data as PDF reports or Excel spreadsheets at the click of a button.
Multi-mode surveying: Survey modes include telephone, mail, comment card, and interactive voice response (IVR). Tools allow integration of data from multiple sources.