Satisfy: Customer - Customer Satisfaction Survey & Reporting

Satisfy: Customer™ – Enterprise Feedback Management Solutions

Driving better customer experiences

By gathering and reporting customer opinions, Medallia’s Customer feedback solution gives you an unprecedented view of the way customers see your business immediately after a purchase or service interaction.

Schedule A Demo of Medallia’s Enterprise Feedback Management Solution – Enterprise Feedback 2.0

Key Benefits

Monitors performance of all customer touchpoints in your company.
Helps reward excellent service delivery by identifying the best-performing business units.
Generates alerts about at-risk customers.
Recovers customers through systematic processes.
Identifies problems and uncovers training needs.
Drives systematic improvement of operations by facilitating goal setting and by measuring progress toward achieving those goals.

The tool actually does 95% of my job for me when it comes to customer satisfaction.

—VP, Operations

Modules
Features

SatTracker™: Continuous tracking of intermediary satisfaction at every point of sale and service in the account.
ResponseInvestigator™: Viewing and searching of individual response forms, including verbatim open-ended comments. Because managing an intermediary involves so many departments and steps, solution provides for multiple open-ended comments.
CustomerProfiler™: In-depth information about intermediaries, including their purchase potential and buying patterns.

ProblemTracker™: Tracking of problem incidence and resolution, which is critical for intermediaries because they are more likely to report problems and less likely to accept incomplete solutions.
PerformanceRanker™: Ranking of performance of different departments (e.g., sales, service) and employees in satisfying intermediaries.

Alert: Alerts trigger whenever the system detects a potential at-risk customer relationship. You set the trigger points.
Built-in customer-recovery tools: Intervene and curb the potential loss of high-value customers.
Powerful search, sort and filter: Tools to search, sort, and filter for just about anything, including verbatim content, along any dimensions you choose.
Just-in-time data: Delivers voice-of-the-customer feedback almost as fast as your customers give it.
Drill-down capabilities: Powerful yet easy-to-use drill-down capabilities to “get to the bottom” of key trends and data anomalies.

Enterprise-wide system: Your whole organization works off the same page, without a time-consuming distribution process.
Personalized: Tools for personalizing home pages and reports allow every user to focus on the information he or she needs.
Multi-format export: Tools to save data as PDF reports or Excel spreadsheets at the click of a button.
Multi-mode surveying: Survey modes include telephone, mail, comment card, and interactive voice response (IVR). Tools allow integration of data from multiple sources.