We built the technology behind our solutions from the ground up, with a no-compromises, mandatory-excellence philosophy
We create our products as a system. We build each part to perform every task—from the most mundane to the most complex—extraordinarily well. As a result, you get highly sophisticated technology that rivals the most advanced applications in the world, and a user experience that’s second to none.
Core Features In Every Solution
Every one of our enterprise feedback and benchmarking solutions comes with a powerful set of core features. We work with you to configure a solution, adding features to help you win the customer at every touchpoint.
- Enterprise-wide system
- Your whole organization works off the same page, without a time-consuming distribution process.
- Alerts
- Alerts trigger whenever the system detects a potential at-risk customer relationship. You set the trigger points.
- Built-in customer-recovery tools
- Allow you to intervene and curb the potential loss of high-value customers.
- Multi-format export
- Tools to save data as PDF reports or Excel spreadsheets at the click of a button.
- Drill-down capabilities
- Powerful yet easy-to-use drill-down capabilities to “get to the bottom” of key trends and data anomalies.
- Powerful search, sort and filter
- Tools to search, sort, and filter for just about anything, including verbatim content, along any dimensions you choose.
- Just-in-time data
- Delivers voice-of-the-customer feedback almost as fast as your customers give it.
- Personalized
- Tools for personalizing home pages and reports allow every user to focus on the information he or she needs.
- Multi-mode surveying
- Survey modes include telephone, mail, comment card, and interactive voice response (IVR). Tools allow integration of data from multiple sources.
- Omnibus survey tool
- Omnibus survey tool for adding
ad hoc or temporary survey questions to test new product ideas, track promotions, or monitor seasonal offerings.
