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Satisfy: Subscriber™

For membership driven business, where renewal is key.

Medallia's Subscriber feedback solution gathers and reports feedback from customers of companies that bundle services and sell them as subscriptions or memberships—such as fitness clubs, wireless service providers, and vacation-ownership companies.


Key Benefits

  • Tracks service performance across all subscriber touchpoints and facilitates corrective action where needed.
  • Provides relationship recovery tools that help reduce defection rates of dissatisfied subscribers, who represent a major opportunity for subscriber-based companies.
  • Evaluates success of sales efforts in converting trial users to full-time subscribers and in generating realistic product expectations.
  • Identifies up-sell opportunities.
  • Monitors satisfaction of subscriber base, even for companies lacking a surveyable flow of ongoing subscriber transactions.

Powerful Feedback

Satisfy: Subscriber™ uses these powerful modules to report feedback:

  • SatTracker™: Continuous tracking of subscriber satisfaction.
  • ProblemTracker™: Tracking of problem incidence and resolution.
  • PerformanceRanker™: Ranking of locations (if applicable) and departments on a wide variety of attributes.
  • ResponseInvestigator™: Viewing and searching of individual response forms, including verbatim open-ended comments. Also, near-real-time warnings about dissatisfied and inactive subscribers/members who are "at risk" of not renewing.
  • MemberProfiler™: Demographic information about subscribers/members.
  • LoyaltyTracker™: Subscribers' brand loyalty: how it changes over time and how the performance of each location (if applicable) or department affects it.

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Read about how our software works »

Key Features
Enterprise-wide deployment of the system so your whole organization works off the same page, without a time-consuming distribution process.
"Alerts" that trigger whenever the system detects a potential at-risk subscriber relationship. You set the trigger points.
Alert management and built-in customer-recovery tools that allow you to intervene and curb the potential loss of high-value subscribers.
Just-in-time data that delivers voice-of-the-customer feedback almost as fast as your subscribers give it.
Powerful yet easy-to-use drill-down capabilities to "get to the bottom" of key trends and data anomalies.
Tools to search, sort, and filter for just about anything, including verbatim content, along any dimensions you choose.
Tools for personalizing home pages and reports so every user focuses on the information he or she needs.
Tools to save data as PDF reports or Excel spreadsheets at the click of a button.
Multi-mode surveying, including telephone, mail, comment card, and interactive voice response (IVR), as well as integration of data from multiple sources.

Other Features
Tech support: responsive, competent, U.S.-based
Training: on-site and web-based
On-demand software: easy and always up-to-date