Login to your Medallia system here:    Login  

   home » products » Satisfy: Employee™







Satisfy: Employee™

Because customer satisfaction begins with your employees.

Medallia's Employee feedback solution gathers and reports feedback from your people and on your internal processes. It's an immensely valuable asset in an area critical to long-term success and integral to customer satisfaction. Satisfied employees work harder to satisfy your customers.


Key Benefits

  • Identifies root problems that cause employee dissatisfaction and monitors progress of corrective actions.
  • Determines key drivers of employee satisfaction that have the greatest impact on customer satisfaction (when implemented concurrently with our customer feedback solution).
  • Continuously tracks programs such as human resources initiatives and their impact on employee satisfaction.
  • Enables sharing of best practices across the organization—not possible with the traditional, decentralized approach to employee surveys.
  • Monitors employee morale, even in high-turnover businesses, through ongoing surveys.

Powerful Feedback

Satisfy: Employee™ uses these powerful modules to report feedback:

  • SatTracker™: Continuous or periodic tracking of employee satisfaction. Tools to compare results across departments, across different employee groupings, or across employee demographics.
  • DepartmentRanker™: Ranking of departments, business units, management groups, or locations in terms of employee satisfaction.
  • ResponseInvestigator™: Viewing and searching of individual response forms. Features include the ability to translate open-ended comments, which is vital for companies with non-English-speaking employees.
  • EmployeeProfiler™: Easy-to-read profiles that enable you to ensure that respondents are a representative sample of employees.

Request a demo »

Read about how our software works »

Key Features
Confidentiality: Maintains employee anonymity by assigning each respondent a code that cannot be linked to the individual and requiring a minimum number of responses in reported data.
Enterprise-wide deployment of the system so your whole organization works off the same page, without a time-consuming distribution process.
Just-in-time data that delivers the feedback almost as fast as your employees give it.
Powerful yet easy-to-use drill-down capabilities to "get to the bottom" of key trends and data anomalies.
Tools to search, sort, and filter for just about anything, including verbatim content, along any dimensions you choose.
Tools for personalizing home pages and reports so every user focuses on the information he or she needs.
Tools to save data as PDF reports or Excel spreadsheets at the click of a button.
Multi-mode surveying, including telephone and interactive voice response (IVR), as well as integration of data from multiple sources.

Other Features
Tech support: responsive, competent, U.S.-based
Training: on-site and web-based
On-demand software: easy and always up-to-date