Login to your Medallia system here:    Login  

   home » products » Satisfy: Customer™







Satisfy: Customer™

Driving better customer experiences.

By gathering and reporting customer opinions, Medallia's Customer feedback solution gives you an unprecedented view of the way customers see your business immediately after a purchase or service interaction.


Key Benefits

  • Monitors performance of all customer touchpoints in your company.
  • Generates alerts about at-risk customers.
  • Recovers customers through systematic processes.
  • Helps reward excellent service delivery by identifying the best-performing business units.
  • Identifies problems and uncovers training needs.
  • Drives systematic improvement of operations by facilitating goal setting and by measuring progress toward achieving those goals.

Powerful Feedback

Satisfy: Customer™ uses these powerful modules to report feedback:

  • SatTracker™: Continuous tracking of customer satisfaction.
  • ProblemTracker™: Tracking of problem incidence and resolution.
  • PerformanceRanker™: Ranking of units and regions on a wide variety of attributes.
  • ResponseInvestigator™: Viewing and searching of individual response forms, including verbatim open-ended comments. Also, near-real-time warnings about dissatisfied customers who are "at risk" of defecting. Each company sets its own alert criteria.
  • CustomerProfiler™: Demographic composition of your customer base.
  • LoyaltyTracker™: Data about customer loyalty: how it changes over time and how each unit's performance influences brand loyalty.

Request a demo »

Read about how our software works »

Key Features
Enterprise-wide deployment of the system so your whole organization works off the same page, without a time-consuming distribution process.
"Alerts" that trigger whenever the system detects a potential at-risk customer relationship. You set the trigger points.
Alert management and built-in customer-recovery tools that allow you to intervene and curb the potential loss of high-value customers.
Just-in-time data that delivers voice-of-the-customer feedback almost as fast as your customers give it.
Powerful yet easy-to-use drill-down capabilities to "get to the bottom" of key trends and data anomalies.
Tools to search, sort, and filter for just about anything, including verbatim content, along any dimensions you choose.
Tools for personalizing home pages and reports so every user focuses on the information he or she needs.
Tools to save data as PDF reports or Excel spreadsheets at the click of a button.
Multi-mode surveying, including telephone, mail, comment card, and interactive voice response (IVR), as well as integration of data from multiple sources.
Omnibus survey tool for adding ad hoc or temporary survey questions to test new product ideas, track promotions, or monitor seasonal offerings.

Other Features
Tech support: responsive, competent, U.S.-based
Training: on-site and web-based
On-demand software: easy and always up-to-date