Medallia
for iPhone

The power of customer feedback in the palm of your hands

The Medallia for iPhone application gives enterprises unprecedented access to valuable customer feedback in real-time. Organizations can now rely on the real-time delivery of mobile data to speed decision-making, accelerate issue resolution or address customer service opportunities as they arise. Industries such as retail, financial services and hospitality depend on customer feedback to build a positive brand image, foster customer loyalty, optimize operations and increase customer retention.

Customers can use the Medallia for iPhone application to:

• Retrieve customer survey data as soon as it is entered
• Receive customized pre-set alerts. For example, when a customer gives a low score after an interaction with your firm, the local manager could be notified immediately
• Respond to negative comments immediately. Give your front line managers the ability to pro-actively engage detractors and resolve issues. A critical edge in an era of social media.
• Review previous feedback while observing calls to detect patterns and provide more effective coaching to customer service representatives