MEDALLIA IN THE NEWS » 2003

12/16/2003: Hilton Transit to Online Guest Satisfaction Surveys. New guest feedback program surpasses expectations.

PALO ALTO, CA—Hilton Hotels Corporation and Medallia, Inc. announced today that the hotel company, with more than 2,100 hotels across the U.S., has begun the transition of its guest satisfaction survey program for all its hotel brands from mail to online.

Through its partnership with Medallia, Hilton Hotels Corporation began a few months ago to obtain guest feedback online from a large proportion of its customers staying at its Hilton, Hilton Garden Inn, Doubletree, Embassy Suites Hotels, Hampton Inn, Hampton Inn & Suites, and Homewood Suites by Hilton brand hotels. Survey response time was reduced from what formerly took weeks, and in some cases months, to just several days after a guest's stay.

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11/7/2003: Medallia Provides Wyndham with Technology

PALO ALTO, CA—Medallia, Inc., a leading supplier of guest retention systems, announced today that it has implemented a new employee opinion survey program at Wyndham International. More than 20,000 employees at Wyndham's owned and managed hotels have completed an online survey designed to measure satisfaction with key drivers of employee retention. Medallia will analyze and report the data using its patented online reporting system.

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11/6/2003: Omni Hotels: Using Technology to Make Guest Feedback Available Immediately

PALO ALTO, CA—Medallia, Inc., a leading supplier of online guest surveying and retention systems, announced today that it has completed implementation of its guest retention system at Omni Hotels. "With this implementation, Omni becomes the fourteenth major hotel brand using the Medallia system nationwide," said Borge Hald, Chief Executive Officer of Medallia.

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MEDALLIA ANNOUNCEMENTS

9/4/2003: Medallia Launches Employee Feedback Solution

PALO ALTO, CA—Today, Medallia announced the launch of its Satisfy: Employee™ feedback solution. Satisfy: Employee™ complements Medallia's core Satisfy: Customer™ application, which manages customer feedback. "Satisfy: Employee™ is a natural extension of our product line," said CEO Borge Hald, "because employee satisfaction is integral to customer satisfaction. Happy employees simply do a better job." Hald added that Medallia had already begun implementing Satisfy: Employee™ for clients. "There has been a lot of demand for this product," he said.

7/1/2003: Medallia Launches Consumer HUB

PALO ALTO, CA—Medallia announced the launch of Consumer HUB™, a web-based benchmarking application targeted to the hotel industry. "Consumer HUB™ leverages Medallia's powerful, easy-to-use technology to deliver key data our hotel clients need," said Medallia's VP of Market Research, Steve Earwaker. He added, "The battle for the consumer is enormously broad-based. Consumer HUB™ will help our clients observe their efforts on all fronts, giving them a complete picture of where they stand in the marketplace and how they got there." Consumer HUB™ tracks usage, advertising, branding, market share, loyalty, and customer satisfaction for the hotel industry. If there is demand, Medallia plans to offer similar products to the other industries it serves.

4/28/2003: Medallia Announces Financial Results for 2002

PALO ALTO, CA—Medallia reported that revenues for the fiscal year ended December 31, 2002, were up 400% compared to the same period the previous year. "Revenues grew many times more than even our most optimistic projections," said Medallia CEO Borge Hald. "It reflects the real traction we're gaining in the marketplace."

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