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MEDALLIA IN THE NEWS » 2002

8/12/2002: Wyndham Implements On-Line Customer Satisfaction Technology

DALLAS, TX—Wyndham International has inked a services agreement with Medallia, becoming the first hotel company to implement online customer satisfaction tracking technology brand-wide, noted the company.

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MEDALLIA ANNOUNCEMENTS

8/1/2002: Medallia Launches Satisfy: Customer™

PALO ALTO, CA—Medallia today announced the launching of Satisfy: Customer™, a cutting-edge customer feedback management solution. "Satisfy: Customer™ offers features and functionality critical to the success of customer-focused companies," said CEO Borge Hald. "The customer recovery module will help companies identify and save at-risk customer relationships." Noting the value of retaining customers, Hald added, "That's a feature that goes right to the bottom line."