Press Releases

2013

Jun 05

Medifast Enlists Medallia to Further Customer Satisfaction

May 17

Medallia Demonstrates Expanded Product Line at Forum in Napa

May 06

Medallia Hosts 2013 Customer Experience Management Best Practices Forum in Napa, CA, May 13-17

May 02

Medallia Customers Win Awards for CRM Excellence

Apr 01

Medallia Presents Webinar on Text Analytics With Customer Experience Analyst Bruce Temkin

Mar 14

Medallia and TripAdvisor Partner to Help Hospitality Companies Encourage More Online Guest Reviews

Feb 14

After Rave Reviews From Customers, Medallia Opens Certification Course to All CEM Professionals

Jan 23

Gold’s Gym Selects Medallia as ‘Vendor of the Year’

Jan 03

Consumer Technology Trends to Drive Enterprise CEM in 2013

2012

Dec 12

Medallia Launches Medallia Institute to Advance Best Practices in Customer Experience Management

Nov 29

Medallia Opens UK Office to Support Rapid Growth in Europe

Oct 31

Medallia Expands Text Analytics Platform to Include Sentiment Analysis

Oct 11

Medallia Expands Sales Organization to Drive Exponential Growth

Oct 03

Medallia Helps Retailers Control Online Reputation by Acting on Social Feedback

Sep 26

Customer Experience Software Leader Medallia Announces $35 Million Investment from Sequoia Capital

Mar 27

Medallia Named 2012 CODiE Award Finalist for Best Relationship Management Solution

Mar 14

Medallia Promote Improves Businesses’ Real Social Media Rankings

Jan 31

Medallia Announces Record-Breaking 2011

2011

Nov 09

Sherwin-Williams Responds to Customers Using Medallia Feedback Management Solutions

Oct 31

Medallia Unveils Social Feedback Solution to Help Hotels Act on Social Media

Oct 12

Medallia Launches Mobile Feedback Solution for iPhone, Android, and BlackBerry

Sep 28

Medallia Positioned as a Leader in Enterprise Feedback Management Satisfaction and Loyalty Solutions

Sep 15

Medallia Wins TMC Labs Innovation Award

Sep 13

Bellevue University Deploys Medallia, Raises Promoter Score, and Delivers Better Student Experience

Aug 16

Sandvik Coromant, World’s Leading Supplier of Cutting Tools and Tooling Systems, Chooses Medallia

Jul 26

Medallia Key Account Experience Offers Industry’s First Customized Solution to Help B2B Companies

May 26

Medallia Named a 2011 CODie Award Finalist for Best Customer Relationship Solution

May 19

Best Western Scores Top Customer Marks With Medallia CEM Survey Program

May 12

Medallia Joins Customer Experience Professionals Association as Founding Member and Gold Sponsor

May 03

New Medallia Contact Center Solution Delivers a Unified View of Customer Experience

Feb 01

Medallia Wins Product of the Year Award from Customer Interaction Solutions® Magazine

Jan 25

The Leading Hotels of the World Selects Medallia to Run Global Guest Satisfaction Program

Jan 12

Medallia Announces Record Revenue; New Customer Opportunities Grow by 250 Percent

2010

Nov 16

Medallia Launches Integrated Text Analytics Solution

Jun 29

Medallia Solution Helps Companies Improve Customer Web Experience End-to-End

Jun 22

Medallia Named Top WorkPlace in the San Francisco Bay Area

Jun 08

New Mobile Customer Experience Management Application for iPhone and iPad Users

May 26

LinkedIn Poll by Medallia Shows the No. 1 Challenge to Effective Customer Experience Management Is Lack of Corporate Strategy

May 21

Medallia Named To Top 25 of San Francisco Business Times Tech and Innovation Entrepreneur Awards

Apr 27

Medallia Delivers Real-Time Customer Intelligence Solution for Market Researchers

Mar 30

Panda Express Deploys Medallia Customer Feedback Management System in close to 1,300 Locations

2009

Dec 08

Medallia Customers Increase Market Value 10X Faster Than S&P 500

Nov 10

Medallia Opens Platform to Share Customer Experience Data More Broadly Across Enterprises

Nov 02

Medallia Releases Industry’s First iPhone App, Putting EFM into the Palm of Your Hand

May 27

Sephora Expands Medallia Customer Feedback Solution in North America

May 04

Leading Manufacturer Pella Gets Better View of Customers Using Medallia

Apr 09

Medallia Announces its 2009 Best Practices Conference

Mar 24

Medallia Establishes Business-to-Business Practice

Mar 23

Medallia Releases New Business-to-Business Functionality

Feb 19

Medallia Delivers Record Financial Performance Despite Souring Economy

2008

Jun 24

Steve Earwaker Heads Medallia’s New Financial Services Practice

May 27

Prestige Retailer Sephora Selects Medallia as Customer Feedback Solution

May 13

Medallia Names Nelson Pascua Head of Expanding Retail Business

Jan 17

Half A Million Customers Weigh In On Best Western Through New Survey System

2007

Nov 27

Hotel Satisfaction Scores on the Rise

Nov 13

Medallia Broadens Relationship With Accor Hotels, Implements Service Outside US

Nov 05

Red Roof Inn Selects Medallia to Conduct Guest Satisfaction Surveys

Oct 23

Medallia Best Practices Conference Highlights Customer Feedback Programs

Sep 25

Medallia Promotes Juan Pablo Dellarroquelle to Vice President of Engineering

Jul 17

Medallia Named Carlson’s “Global Supplier of the Year”

Jun 07

Medallia Names Russell Haswell Vice President of Sales

Jun 06

The Family of Orange Lake Resorts Partners with Medallia

May 03

Medallia Announces Venue of 2007 Best Practices Conference

Apr 03

Medallia Names Elizabeth Carducci to New Position as Vice President of Client Services

Mar 21

Medallia Announces 2007 Paid Internship Program

Feb 01

Hilton’s Director of Syndicated Customer Research Talks About Medallia

2006

Oct 04

Trendwest Selects Medallia as Agency of Record for Customer Feedback Measurement

Jun 01

Medallia Starts Serving Fitness Industry, Announces Deal with Gold’s Gym

Mar 06

Medallia Hosts Another Successful Conference

Mar 06

Medallia Programmers Compete in International Finals

2005

Nov 01

Medallia Implements Satisfy: Contact Center™ at Fairfield Resorts

Aug 01

Medallia Launches RivalTracker™ 2.0

Jul 16

Carlson Enhances Brands

Jul 01

Medallia to Host 2006 Best Practices Conference

Jun 20

European Office Opening

Jun 20

When “Selective Service” Means Superior Service

Jun 16

Your Property, Your Customers: Direct Feedback Through Medallia

May 16

Radisson Bed Program Differentiates Brand

May 01

Accor Expands, Carlson Consolidates

Apr 26

Medallia Implements New “Membership Monitor” at Hilton Grand Vacations Club

Mar 23

Fairfield Resorts Becomes Second Timeshare Company to Choose Medallia for Guest Satisfaction Program

Mar 17

Medallia Is Certified EU Safe Harbor Compliant, Joins TRUSTe Privacy Seal Program

Jan 11

Medallia To Serve Vacation Ownership Industry, Signs Deal with Hilton Grand Vacations Club

Jan 05

Medallia Inks Trademark Deal with Delta Airlines

Jan 03

Medallia Launches Satisfy: Business™

2004

Dec 06

Medallia Launches Satisfy: Contact Center™

Nov 09

Cendant Polishing Up Ramada Brand

Nov 01

Medallia Launches Satisfy: Membership™

Nov 01

New Logo, Standards Among Brand’s Changes

Sep 15

Medallia Best Practices Conference a Success

Jul 28

Medallia Announces Financial Results for 2003

May 04

Wyndham Is Tops for Customer Service

Mar 08

Medallia Announces Venue for its 2004 Best Practices Conference

2003

Dec 16

Hilton Transitions to Online Guest Satisfaction Surveys. New Guest Feedback Surpasses Expectations

Nov 07

Medallia Provides Wyndham with Technology

Nov 06

Omni Hotels: Using Technology to Make Guest Feedback Available Immediately

Sep 04

Medallia Launches Employee Feedback Solution

Jul 01

Medallia Launches Consumer HUB

Apr 28

Medallia Announces Financial Results for 2002

2002

Aug 12

Wyndham Implements On-Line Customer Satisfaction Technology