WHAT CLIENTS SAY ABOUT THEIR RELATIONSHIPS WITH US

"People talk about it in their sales brochures and stuff, but when two companies actually partner together the way we have with Medallia—that's rare."

"I consider myself a partner to Medallia."

"That phrase, 'we work as a partner,' is very loosely thrown around. But I really believe Medallia has reached partner status with us."

"We view Medallia as a long-term strategic partner."

Good Listeners:

"They really understand our business—they paid attention to what our needs are and understood our point of view."

"They bothered to find out who we were and what we needed."

"They try to understand our business and how we look at our business."

Acting on What We Hear:

"Medallia has been extremely attentive to our needs. They work from an approach of quickly analyzing our exact business needs and responding back very quickly as to what it will take to accomplish them."

"They're very responsive, very friendly, very helpful. They've been very willing to work with us on any specific needs we have. They just work well with us. And they get the right people on the phone. So if we need to speak to their technology people, we do."

"They didn't try to sell us things we didn't want. They sold us what we were actually looking for."

Treating Clients as Co-Developers:

"When they're developing future products and future tools, they'll [come to us and] say, 'Here's what we're thinking about doing—what do you think? Would this provide any value? How would you set it up? And if Medallia had something like this, how would you use it?'"

"There's really a partnership and two-way communication."

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